HR Glossary
Employee Net Promoter Score (eNPS)

Employee Net Promoter Score (eNPS)

Updated on:
August 23, 2022


Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

green check mark symbol
Fact Checked

Content is reviewed to provide accurate, clear, and reliable information. Learn about our editorial process

Table of Content

What is Employee Net Promoter Score (eNPS)? 

 Employee Net Promoter Score (eNPS) is a metric used to measure customer loyalty. eNPS is a measure of how probably an employee is to recommend their company to their family, friends, and colleagues.

eNPS is calculated on a scale of 0 to 100. eNPS is calculated by subtracting the percentage of detractors from the percentage of promoters.

Why an employee net promoter score (eNPS) is necessary?

1. it is a measure of employee satisfaction and engagement. 

2.it is a predictor of employee turnover. 

3. it is a leading indicator of company performance. 

4.it is a tool for benchmarking and measuring progress.

eNPS is important because it is a measure of how likely employees are to recommend their employer to others. It is also a predictor of employee turnover, as employees who are unhappy with their employer are more likely to leave. Additionally, eNPS is a leading indicator of company performance. Companies with high eNPS scores tend to outperform those with lower scores. Finally, eNPS is a useful

What is the difference between eNPS and NPS?

eNPS is a more accurate measurement for employee satisfaction than Net Promoter Score (NPS), as NPS is based on a single question and assumes that "promoters" are happier than "detractors". eNPS is based on the 10-question employee satisfaction survey, which measures brand loyalty, performance, and engagement. eNPS provides a more accurate representation of employee satisfaction than NPS.