Application Support Engineer Job Description

Application support engineers or IT support engineers assist end users in troubleshooting and resolving application issues.

These engineers are often required to be on call and available outside of regular business hours.

An IT support engineer is commonly known as an application support engineer, an application support technician, an application support specialist, an application support engineer, or an application support consultant.

Updated on:     
September 15, 2022

Job Brief:

We're looking for an Application Support Engineer to provide technical assistance to our customers. In this role, you will be responsible for responding to customer inquiries, troubleshooting customer issues, and providing support for our applications. If you have experience providing customer support and are looking for an opportunity to use your technical skills to help our customers, we want to hear from you!

Application Support Engineer Duties:

  • Ensure smooth and uninterrupted operation of mission-critical business applications
  • Understand, evaluate, and resolve problems in a timely manner
  • Advise management on resolution strategies and options.
  • Develop a knowledge base of best practices and processes.
  • Responsible for continually improving application support efficiency, quality, and productivity
  • Performs all other duties as assigned

Application Support Engineer Responsibilities:

  • Work with application developers to understand, document, and resolve software issues
  • Develop and maintain documentation of application changes, bugs, and other defects
  • Create and update test plans, test cases, and test scripts
  • Execute testing, reporting, and tracking of software defects, and document execution results
  • Maintain relationships with other team members and vendors
  • Work with user groups to understand and improve processes

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Requirements And Skills:

  • Bachelor's degree in engineering or related field
  • 3+ years experience with application support engineering
  • Experience with Java, JSP, and Servlet technologies
  • Experience with Linux/UNIX system administration
  • Experience in web designing and web infrastructure services: Apache

[Company Name] is committed to diversity and inclusion in the workplace. We strongly believe that a team that is reflective of a variety of backgrounds and perspectives creates a better environment for everyone. We encourage applications from people of all races, religions, national origins, genders, sexual orientations, gender identities, gender expressions and ages, as well as veterans and individuals with disabilities.

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