Benefits Representative Job Description

Benefits Representatives are professionals that are assigned to a health plan/employer group to negotiate for employee benefits on behalf of the employer.

They help determine your healthcare needs and help satisfy them within the limits of your plan.

They can offer expert advice on what type of health coverage and benefits best suit you and your budget.

Updated on:     
October 7, 2022

Job Brief:

We're looking for a Benefits Representative who is passionate about helping people and providing excellent customer service. The Benefits Representative will be responsible for providing information and assistance to employees and retirees regarding their benefits. The Benefits Representative will also be responsible for maintaining accurate records and ensuring compliance with all regulatory requirements.

Benefits Representative Duties:

  • Understands company benefits, ERISA coverage, retirement, COBRA and changes or updates to all benefits
  • Implements new benefit programs, processes, and systems
  • Researches, recommends, and offers cost saving solutions to employees when appropriate
  • Directs employee inquiries to appropriate source or departments
  • Creates benefit communication materials that support company goals
  • Establishes a working relationship with employees, managers, supervisors, and HR
  • Utilizes current benefit packages and programs
  • Co-ordinates benefit plans with payroll
  • Maintains compliance, accuracy, and validity
  • Proactively identifies and resolves employee questions
  • Responds to inquiries

Benefits Representative Responsibilities:

  • Provides employees with available benefits plans and program information, and assists with enrollment and coordination of benefits
  • Works with employees to resolve benefit issues, and troubleshoot and resolve benefit related questions
  • Provides feedback to administration on employee benefit programs
  • Fulfills administrative responsibilities including processing payroll, and administering benefits, insurance, and retirement plans

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Requirements And Skills:

  • Proven experience in a customer service role
  • Strong decision-making capabilities
  • Above-average communication, collaboration, and delegation skills
  • Proven ability to develop and maintain financial plans
  • Ability to motivate and lead people, and hold employees accountable
  • Strong working knowledge of operational procedures

At Company Name, we believe that diversity and inclusion are key to building a strong team. We encourage applications from people of all races, religions, national origins, genders, and ages, as well as veterans and individuals with disabilities.