Case Manager Job Description

A Case Manager, or Clinical Case Manager, is a healthcare professional trained to coordinate healthcare and care for patients.

Although Case Managers are often hired by an individual patient or family, they can also be employed by healthcare providers, such as hospitals, clinics, and physicians’ offices.

Case Managers work with patients and their families to set goals, develop and manage their care plan, and advocate for their needs.

Case Managers create care plans that include all areas of a patient's life, physical health and mental well-being.

Case Managers also help patients maintain and improve their health, prevent possible complications, and assist in accessing the healthcare they need.

Updated on:     
September 15, 2022

Job Brief:

We're looking for a Case Manager who can help us with our current caseload.

Case Manager Duties:

  • Communicate with patients and their family members to discuss patient needs, goals, and medical history
  • Advise patients on available resources, treatment plans, recuperation methods, and techniques
  • Schedule follow-up appointments, evaluate the effectiveness of treatment plans, and adjust treatment plans as needed
  • Acquire and record medical histories from patients, their physicians, and other health care providers
  • Maintain and operate administrative and computer programs
  • Other duties as assigned

Case Manager Responsibilities:

  • Provide coaching, resources, and training to employees to ensure they can accomplish goals, as well as guide them through administrative processes
  • Ensures that policies, procedures, and standards are adhered to, and that projects are delivered with high quality
  • Act as liaison between customers and company representatives
  • Provide assistance to customers, such as making product recommendations, scheduling meetings, and providing support
  • Provide assistance to employees, such as answering questions, coordinating communications, and assisting them in resolving issues

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Requirements And Skills:

  • Bachelor’s degree in social work, psychology, or related field
  • 2+ years experience in case management
  • Ability to interact effectively with a diverse population
  • Excellent communication skills
  • Strong cognitive skills, including an ability to analyze and problem-solve
  • Ability to work independently and collaboratively

We at [Company Name] believe that a diverse and inclusive team is key to success. We encourage applications from people of all races, religions, national origins, genders, and ages, as well as veterans and individuals with different backgrounds and perspectives.

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