A caseworker is a person who investigates and resolves problems that arise in the workplace.
The term caseworker may be used in reference to a caseworker at a human resources department, or it can be used to refer to a caseworker who investigates and resolves problems that arise in a court, hospital, or other institution.
The term caseworker may also be used in reference to individuals who investigate and resolve problems within families, such as a social worker.
The term caseworker may be used to describe an individual who deals with a particular problem, such as a caseworker who investigates and resolves problems that arise in a corporation, or who investigates and resolves problems that arise in a hospital.
The term caseworker may also be used to describe an individual who handles a particular type of case.

Caseworker Job Description

Job Brief:
We're looking for a Caseworker to help us with our growing caseload. We need someone who is organized and can handle a large volume of work. If you have a passion for helping others and are looking for a challenging and rewarding position, this may be the job for you.
Caseworker Duties:
- Assist with casework for victims of crime
- Investigate and resolve insurance claims
- Customize client services to meet individual needs
- Follow up on cases
- Help prepare victims for legal proceedings
- Prepare documents, reports, letters, and presentations
- Assist with creating and managing databases and records
- Provide referrals to community resources
- Supervise work performed by paraprofessionals
Caseworker Responsibilities:
- Work directly with clients to assess their needs and difficulties, and refer them to appropriate services, or to appropriate county, state, or federal laws and programs
- Manage case files, records, and reports
- Perform an in-depth needs assessment for each case
- Create and maintain a comprehensive list of service providers and databases
- Work with local service providers to ensure adequate referral services
- Perform a variety of administrative duties, such as: filing, copying, faxing, shredding, answering the telephone, and retrieving and transporting materials
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Requirements And Skills:
- 2+ years of proven experience in managing and supervising case management and support staff
- Excellent interpersonal and communication skills
- Demonstrated ability to successfully lead a team and motivate staff
- Excellent time management and organizational skills
- Excellent analytical and problem-solving skills
- Knowledge of case plan development
We believe that diversity and inclusion are essential to success. We are committed to building a team that reflects a wide range of backgrounds, perspectives, and skills. We encourage applications from people of all races, religions, national origins, genders, and ages, as well as veterans and individuals with disabilities.
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