Caseworker Job Description

A caseworker is a person who investigates and resolves problems that arise in the workplace.

The term caseworker may be used in reference to a caseworker at a human resources department, or it can be used to refer to a caseworker who investigates and resolves problems that arise in a court, hospital, or other institution.

The term caseworker may also be used in reference to individuals who investigate and resolve problems within families, such as a social worker.

The term caseworker may be used to describe an individual who deals with a particular problem, such as a caseworker who investigates and resolves problems that arise in a corporation, or who investigates and resolves problems that arise in a hospital.

The term caseworker may also be used to describe an individual who handles a particular type of case.

Updated on:     
October 7, 2022

Job Brief:

We're looking for a Caseworker to help us with our growing caseload. We need someone who is organized and can handle a large volume of work. If you have a passion for helping others and are looking for a challenging and rewarding position, this may be the job for you.

Caseworker Duties:

  • Assist with casework for victims of crime
  • Investigate and resolve insurance claims
  • Customize client services to meet individual needs
  • Follow up on cases
  • Help prepare victims for legal proceedings
  • Prepare documents, reports, letters, and presentations
  • Assist with creating and managing databases and records
  • Provide referrals to community resources
  • Supervise work performed by paraprofessionals

Caseworker Responsibilities:

  • Work directly with clients to assess their needs and difficulties, and refer them to appropriate services, or to appropriate county, state, or federal laws and programs
  • Manage case files, records, and reports
  • Perform an in-depth needs assessment for each case
  • Create and maintain a comprehensive list of service providers and databases
  • Work with local service providers to ensure adequate referral services
  • Perform a variety of administrative duties, such as: filing, copying, faxing, shredding, answering the telephone, and retrieving and transporting materials

Ready to transform your hiring process?

We offer a full range of hiring and recruiting solutions for every step in the process. We'll help you find and hire the right candidates.
Post this job for free
green check mark symbol
Free Plan
green check mark symbol
No credit card required

Requirements And Skills:

  • 2+ years of proven experience in managing and supervising case management and support staff
  • Excellent interpersonal and communication skills
  • Demonstrated ability to successfully lead a team and motivate staff
  • Excellent time management and organizational skills
  • Excellent analytical and problem-solving skills
  • Knowledge of case plan development

We believe that diversity and inclusion are essential to success. We are committed to building a team that reflects a wide range of backgrounds, perspectives, and skills. We encourage applications from people of all races, religions, national origins, genders, and ages, as well as veterans and individuals with disabilities.