Caseworker Job Description

A caseworker is a person who investigates and resolves problems that arise in the workplace.

The term caseworker may be used in reference to a caseworker at a human resources department, or it can be used to refer to a caseworker who investigates and resolves problems that arise in a court, hospital, or other institution.

The term caseworker may also be used in reference to individuals who investigate and resolve problems within families, such as a social worker.

The term caseworker may be used to describe an individual who deals with a particular problem, such as a caseworker who investigates and resolves problems that arise in a corporation, or who investigates and resolves problems that arise in a hospital.

The term caseworker may also be used to describe an individual who handles a particular type of case.

Updated on:     
September 15, 2022

Job Brief:

We're looking for a Caseworker to help us with our growing caseload. We need someone who is organized and can handle a large volume of work. If you have a passion for helping others and are looking for a challenging and rewarding position, this may be the job for you.

Caseworker Duties:

  • Assist with casework for victims of crime
  • Investigate and resolve insurance claims
  • Customize client services to meet individual needs
  • Follow up on cases
  • Help prepare victims for legal proceedings
  • Prepare documents, reports, letters, and presentations
  • Assist with creating and managing databases and records
  • Provide referrals to community resources
  • Supervise work performed by paraprofessionals

Caseworker Responsibilities:

  • Work directly with clients to assess their needs and difficulties, and refer them to appropriate services, or to appropriate county, state, or federal laws and programs
  • Manage case files, records, and reports
  • Perform an in-depth needs assessment for each case
  • Create and maintain a comprehensive list of service providers and databases
  • Work with local service providers to ensure adequate referral services
  • Perform a variety of administrative duties, such as: filing, copying, faxing, shredding, answering the telephone, and retrieving and transporting materials

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Requirements And Skills:

  • 2+ years of proven experience in managing and supervising case management and support staff
  • Excellent interpersonal and communication skills
  • Demonstrated ability to successfully lead a team and motivate staff
  • Excellent time management and organizational skills
  • Excellent analytical and problem-solving skills
  • Knowledge of case plan development

We believe that diversity and inclusion are essential to success. We are committed to building a team that reflects a wide range of backgrounds, perspectives, and skills. We encourage applications from people of all races, religions, national origins, genders, and ages, as well as veterans and individuals with disabilities.

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