Client Support Specialist Job Description

Client support specialist is a person who provides support to clients of a company's products/services.

Their main duties are as follows:1.

Provide technical support2.

Answer clients' questions/concerns 3.

Coordinate with clients on technical issues/problems4.

Research and resolve issues5.

Interact with clients via email, phone, chat, etc.

6.

Determine client's needs7.

Refer clients to other support personnel if the problem cannot be resolved

Updated on:     
September 15, 2022

Job Brief:

We're looking for a Client Support Specialist who can provide excellent customer service and support to our clients. The ideal candidate will have strong communication and interpersonal skills, be able to work independently and be a team player.

Client Support Specialist Duties:

  • Provide service and support for company products, services, and clients
  • Assist clients with all inquiries and troubleshoot problems
  • Coordinate with internal teams to ensure satisfaction by researching issues, providing solutions, and/or developing workarounds
  • Provide guidance to clients on company policies and service standards
  • Keep client databases updated and accurate
  • Provide feedback on company products, services, and clients

Client Support Specialist Responsibilities:

  • Provide support to all leads and existing customers, focusing on increasing customer satisfaction, building relationships, and achieving revenue goals
  • Provide timely and accurate responses to customer inquiries and reports, sharing best practices, knowledge of industry trends, and market intelligence with team members
  • Resolve escalated issues and communicate clearly with senior management
  • Create support documentation, customer facing materials, and training materials
  • Communicate customer needs to other teams, including engineering, operations, and customer service

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Requirements And Skills:

  • Bachelor’s degree in business, accounting, management, or related field required
  • Strong attention to detail, and experience in budget development
  • Knowledge of basic accounting procedures, and payroll
  • Ability to prepare financial reports
  • Proven ability to manage multiple projects simultaneously under tight deadlines

[Company Name] is an equal opportunity employer. We want to build a team that is diverse and inclusive. We encourage applications from all types of people, from all walks of life. We are committed to ensuring that everyone has an equal opportunity to join our company.

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