Collection associates are employees who work for collection agencies.
The duties of a collection associate are to telephone delinquent debtors to resolve outstanding debts.
A collection associate's duties may include the following:
Contacting debtors by telephone to resolve outstanding invoices.
Collecting overdue payments from debtors.
Assisting debtors in determining the amount of their outstanding balances.
Making payments on behalf of debtors.
Sending letters and notices to debtors to inform them of overdue balances.
Assisting debtors in setting up payment plan arrangements.
Explaining to clients how bankruptcy affects their liabilities