Collection Associate Job Description

We're looking for a Collection Associate who is responsible for maintaining the security of the collection and providing excellent customer service. The Collection Associate will also be responsible for processing and cataloging items in the collection.

-Process inbound phone calls and customer payments, including credit verification's, and process authorizations to send customers notification letters regarding payments or account status

-Answer any questions customers may have, and escalate requests to appropriate personnel

-Investigate and resolve customer complaints regarding past due accounts

-Establish and maintain positive relationships with customers

-Communicate with customers, using proper etiquette and skills in written and verbal communication

-Perform other job duties as assigned

-Bachelor's degree preferred

2+ years in collections, customer service, or a related field

-Experience working with delinquent accounts

-Strong customer service skills and ability to communicate effectively with a diverse client base

-Ability to work in a team setting

-Strong analytical and problem-solving skills

[Company Name] embraces diversity and is an equal opportunity employer. We're committed to building a team that is inclusive of people of all races, religions, national origins, genders,  , and ages. We encourage applications from veterans and individuals with a wide range of backgrounds and experiences.

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