Collections Specialist Job Description

collections specialist job description includes a detailed overview of the key requirements, duties, responsibilities, and skills for this role.

Last update : July 14, 2023

Collections Specialist Job Description

A collections specialist is an individual or firm that specializes in debt collection.

Collection specialists communicate with debtors regarding the debt, and negotiate with them for the payment of the debt.

The primary method for collecting a debt is by legal action, but other methods, such as phone calls, text messages, and emails, may also be used.

However, the negotiation of a debt is considered to be part of the collection process, and a collection specialist does not simply collect a debt.

They are responsible for solving disputes that may arise from disputes such as miscommunications, confusion of the debt owed, and disputes regarding the debt.

Once the debt has been collected, the collection specialist is

Job Brief:

We’re looking for a Collections Specialist to work with our team to help manage our clients’ accounts. The ideal candidate will have experience working in collections and be able to work independently to resolve outstanding accounts. If you are a motivated individual with a strong attention to detail, then this is the position for you!

Collections Specialist Duties:

  • Maintain weekly contact with outstanding accounts, providing updates on progress, collecting payment, and resolving liens and disputes
  • Ensure all collection efforts are in compliance with all state laws and Federal Fair Debt Collection Practices Act
  • Research, code, and file legal notices
  • Compile total outstanding balances and industry statistics
  • Track collections in a computerized system
  • Research, code, and file liens on properties
  • Execute research to find delinquent customer accounts
  • Perform office telephone and computer work
  • Maintain filing system
  • Act as liaison between customers and financial institutions
  • Perform other related duties as assigned

Collections Specialist Responsibilities:

  • Develop and implement collections procedures
  • Resolve customer complaints or disputes
  • Train new employees on collections procedures
  • Maintain customer records, including records and reports
  • Understand and articulate company policies, procedures, and standards

Requirements And Skills:

  • Bachelor’s degree in finance, accounting, or business administration
  • 2+ years’ proven experience in a collections role
  • Excellent client service skills
  • Knowledge of credit underwriting and collections procedures
  • Ability to multi-task and prioritize effectively
  • Strong written and verbal communication skills

At Company Name, we believe that diversity and inclusion are crucial to success. We are committed to building a team that is diverse in background and experience, and we encourage applications from people of all races, religions, national origins, genders, and ages, as well as veterans and individuals with disabilities.

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