Community Manager Job Description

Community manager is a marketing term that describes someone who manages a company’s online community.

A community manager is someone who interacts with and maintains an online community.

The manager’s job is to ensure that customers, employees, and others in the company’s online community feel included, respected, and satisfied.

The manager also maintains the company’s online reputation.

The community manager’s role differs from that of a traditional marketing professional who may conduct product promotion or look for customers.

Community managers are more likely to focus on customer service and reputation management.

Updated on:     
September 15, 2022

Job Brief:

We're looking for a Community Manager to join our team and help us build a strong online presence for our brand. As our Community Manager, you will be responsible for creating and managing content, engaging with our followers, and building relationships with other members of the online community. If you're passionate about social media and have a strong understanding of how to build and maintain an engaged online community, we want to hear from you!

Community Manager Duties:

  • Manage, develop, and coordinate community programs
  • Develop, plan, and implement community programs and projects
  • Conduct outreach, education, and training
  • Attend community board meetings
  • Establish and maintain strong, productive relationships with community organizations
  • Inform the Project Team of community issues and needs

Community Manager Responsibilities:

  • Proficient in creating, organizing, and controlling the flow of content and information in social channels, including Facebook, Twitter, Pinterest, and Instagram
  • Strong writing ability, both in creative and business writing
  • Knowledge of online publishing best practices
  • Experience in using salesforce.com, Facebook advertising

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Requirements And Skills:

  • Develop and implement plans to recruit, retain, and onboard new team members
  • Track, measure, and report team performance against established metrics and responsibilities
  • Work closely with the Director of Operations and Head of Engineering to manage, develop, and evaluate team members
  • Implement company policies
  • Coach and motivate team members to set and meet personal and community goals
  • Maintain a professional, courteous, and cooperative work environment
  • Communicate company policies, procedures, tips, and benefits to team members
  • Conduct regular internal and client meetings
  • Manage company documents, such as policy handbooks, procedure manuals, and employee handbooks
  • Attend company team meetings
  • Manage social media platform
  • Support internal communications
  • Manage additional tasks as assigned

"At Company Name, we welcome applicants from all backgrounds. We are committed to creating a diverse and inclusive team, and believe that people of all races, religions, national origins, genders, and ages can contribute to our success.

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