Counter Attendant Job Description

A counter attendant is a person employed by a hotel, restaurant, or other hospitality establishment who assists with the serving of food and beverages.

Typically, counter attendants are on the front lines of customer service.

Counter attendants are often referred to as line waiters or waitresses.

Counter attendants may also be called hosts or hostesses.

Counter attendants are typically responsible for receiving and accepting orders for food and beverages, receiving payment, and communicating food and beverage orders to kitchen staff.

Counter attendants are often responsible for receiving and delivering meals to guests.

Updated on:     
September 15, 2022

Job Brief:

We're looking for a Counter Attendant to work in our busy restaurant. The ideal candidate will be friendly and outgoing, with a strong customer service ethic. They will be responsible for taking orders, preparing food, and keeping the counter area clean and tidy. If you have experience working in a fast-paced environment and are able to work flexible hours, then we want to hear from you!

Counter Attendant Duties:

  • Assist customers in selecting items
  • Maintain stock levels
  • Maintain the cleanliness and appearance of the counter area
  • Assist in the delivery, set-up, and inspection of products
  • Process customer payment

Counter Attendant Responsibilities:

  • Serve as the point of contact for all guests and airline personnel, including gate agents, pilots, and ground crew
  • Maintain cleanliness and organization of counters and gate areas
  • Provide detailed information and assistance to guests
  • Maintain knowledge of service regulations, company policies, and processes to ensure guest satisfaction
  • Oversee daily inventory, ensuring adequate supply of beverages, snacks, and reading material

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Requirements And Skills:

  • No previous bar experience required
  • Excellent customer service skills
  • Ability to work quickly and efficiently
  • Excellent written and oral communication skills
  • Excellent organizational and time management skill

[Company Name] is an all-inclusive organization that is committed to promoting diversity. We encourage applications from individuals of all races, religions, national origins, genders, and ages.

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