Customer Experience Specialist Job Description

A customer experience specialist (also known as CX specialist) is an individual who specializes in promoting a company's services and products through customer interactions.

A customer experience specialist's main objective is to engage with customers on a personal level and deliver a personalized experience to them.

A customer experience specialist's responsibilities may include: Developing and updating product information Responding to customer inquiries Handling customer complaints Maintaining and improving service levels Conducting market research Analyzing current performance Communicating with staff Promoting company values Executing trainings Conducting surveys Handling special customer programs

Updated on:     
September 15, 2022

Job Brief:

We're looking for a Customer Experience Specialist who is passionate about providing outstanding customer service. The ideal candidate will have excellent communication and interpersonal skills, and be able to resolve customer issues in a timely and efficient manner. If you have a strong desire to help others and provide exceptional customer service, we want to hear from you!

Customer Experience Specialist Duties:

  • Assist in generating, measuring, and analyzing customer satisfaction, usage, and retention data
  • Develop procedures for effective customer onboarding and retention
  • Maintain necessary documentation to support service requests, incidents, and inquiries
  • Develop and maintain customer relations
  • Maintain knowledge of the products and services provided by Energized Brands, Inc., and its competitors
  • Assist in gathering and compiling utilization and sales data
  • Assist in the development and implementation of digital and social media campaigns
  • Assist in generating sales leads and cultivating future business opportunities
  • Interact with business and technology decision-makers at the client level
  • Oversee product training, data gathering, and post-installation evaluation
  • Perform other related duties as assigned

Customer Experience Specialist Responsibilities:

  • Oversee all customer interaction activities, including inbound/outbound call support, greeting and transferring calls, data entry, and customer database management
  • Administer information requests, cancellations, check-ins, and upgrades
  • Provide customers with updates on their order status
  • Assist in resolving customer issues, including complaints, addressing concerns, and directing issues to the appropriate party
  • Assist with marketing initiatives
  • Other duties as required

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Requirements And Skills:

  • Bachelor’s degree or equivalent work experience
  • 2+ years experience in customer experience, marketing, sales, and business development
  • Strong knowledge of business to business marketing best practices
  • Knowledge of IT technical needs, and ability to communicate that to non-technical stakeholders
  • Knowledge of customer service and proven experience interacting

[Company Name] is proud to be an Equal Opportunity Employer. We believe that diversity and inclusion are key to building a strong and successful team. We encourage applications from people of all walks of life, from all racial and ethnic backgrounds, from all religions, from all nationalities, from all genders, , , gender expressions, and ages. We also welcome applications from veterans and individuals with disabilities.

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