Customer Retention & Nurture Flow Specialists Job Description

A Customer Retention & Nurture Flow Specialist is a specialized type of customer service representative that helps customers navigate the company’s services, products, and offerings.

Updated on:     
October 7, 2022

Job Brief:

We're looking for passionate Customer Retention & Nurture Flow Specialists who are dedicated to providing an exceptional experience for our customers. The right candidate will be able to build strong relationships with customers, understand their needs and pain points, and create personalized solutions that encourage customer loyalty. If you're excited about working with a team to create long-term relationships with our customers, we want to hear from you!

Customer Retention & Nurture Flow Specialists Duties:

  • Create a comprehensive strategy for customer-based retention
  • Generate, develop, track, and deliver strategic outbound business communication
  • Sell, market, and convert customers through outbound communication
  • Develop strategies that will drive profitable, customer retention
  • Optimize contact strategy and maximize lead conversions
  • Perform market research to determine the optimal outreach frequency and methods for engagement with customers and prospects
  • Work with management to develop an efficient, customer-centric approach to customer retention
  • Identify, develop, and implement strategies that further customer growth
  • Provide timely, accurate, useful, and consistent communication and feedback to employees, managers, and customers

Customer Retention & Nurture Flow Specialists Responsibilities:

  • Analyze client data to identify trends, challenges, and opportunities for sales, marketing, and retention
  • Promote sales by generating actionable insights from client data and providing recommendations
  • Oversee client communication, including contact enrichment, tracking, reporting, and response generation
  • Develop and implement ongoing feedback loops for greater customer satisfaction
  • Create, update, and maintain client databases
  • Scale and implement efficiency and automation efforts across the team
  • Manage and automate outbound marketing programs
  • Attend industry events and participate in industry associations
  • Communicate with other departments, including Marketing, Sales, Operations, HR, and Engineering

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Requirements And Skills:

  • Bachelor’s degree or equivalent
  • 2+ years experience in a customer service role, preferably in retail
  • Strong communication skills (written and oral)
  • Excellent organizational skills
  • Excellent interpersonal skills
  • Highly motivated/dedicated to building long-term relationships with new and existing customers

[Company Name] is proud to be an Equal Opportunity Employer. We understand that a diverse and inclusive team is key to success and we encourage applications from people of all races, religions, national origins, genders, and ages, as well as veterans and individuals with disabilities.