Customer Service Representative Job Description

The Customer Service Representative (CSR) is the individual who assists customers over the phone or by email, but some also interact with customers face to face, by text, via live chat, and through social media.

Customer service representative job description template includes a detailed overview of the key requirements, duties, responsibilities, and skills for this role. It's optimized for posting on online job boards or careers pages and easy to customize this template for your company.

Updated on:     
October 18, 2022

Job Brief:

We're looking for a Customer Service Representative who is passionate about helping others and providing excellent customer service. This person will be responsible for handling customer inquiries and complaints, providing information about products and services, and promoting customer loyalty. The ideal candidate will have excellent communication and interpersonal skills, be able to work independently and under pressure, and have a positive and professional attitude. If you are a customer service superstar, we want you on our team!

Customer Service Representative Duties:

  • Agreement with customers, offering excellent customer support
  • Maintain and exceed customer satisfaction
  • Complete any technical troubleshooting and resolve complaints from customers
  • Manage relationships with vendors
  • Maintain accurate and up to date records of customer data and activities
  • Assist customers in finding information
  • Review and resolve queries from customers
  • Meet all customer requirements, anticipating and resolving potential issues quickly

Customer Service Representative Responsibilities:

  • Answer inbound phone calls from sales leads, customers, and vendors
  • Close-end sales where prospects become customers
  • Assist customers with use of products and services
  • Work with sales team members in lead generation, marketing, and closing activities
  • Work with team to develop effective sales strategies
  • Implement cross-sell and up-sell strategies for existing customers

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Requirements And Skills:

  • High school diploma or equivalent
  • Ability to multi-task in a fast-paced environment
  • Excellent written and verbal communication skills
  • Ability to prioritize multiple tasks, meet deadlines and be flexible with changing priorities

At [Company Name], we believe that a diverse and inclusive workforce is critical to our success. We are committed to building a team that reflects the communities we serve, and we encourage applications from all qualified individuals, regardless of race, religion, national origin, gender, sexual orientation, gender identity, gender expression, or age. We are also proud to be an equal opportunity employer, and we welcome applications from veterans and individuals with disabilities.

Frequently Asked Questions:

What does a Customer Service Representative do?

Customers who have inquiries, requests, or concerns regarding goods or services they have received from the business are assisted by a customer service representative. At every stage of the process, they give priority to the demands of the clients and offer solutions that are tailored to those unique circumstances.

Who does a Customer Service Representative work with?

Customer service agents work in a variety of places, including call centers and retail establishments. A Customer Service Manager often oversees a small team of Customer Service Representatives.

What are the qualities of good customer service?

Must-have characteristics of an outstanding Customer Service Agent
Skills for Solving Problems. Problem-solving is the top talent you need to have if you want to provide excellent customer service.

  • Clearly expressed.
  • Positive Attitude.
  • Empathy.
  • Business savvy.
  • Product or service expertise.
  • Time management skills.