Customer Service Specialist Job Description

A customer service representative (CSR) is an employee who works on behalf of a company or brand to provide customer service.

A CSR provides support to customers via phone, chat, email, or social media.

The job of a CSR can be both challenging and rewarding.

While this career can be exciting, it can also be stressful.

Dealing with angry customers, upset coworkers, and constantly changing technology can take a toll on your emotional well-being.

While working in this position, a CSR should be well-informed about the product or service they are selling.

They must also be able to resolve customer issues.

In addition, a CSR should be able to communicate effectively with customers to troubleshoot issues.

Updated on:     
October 7, 2022

Job Brief:

We're looking for a Customer Service Specialist who is passionate about helping people and providing excellent customer service. The ideal candidate will have strong communication skills, be detail-oriented, and have a positive attitude. If you have a strong desire to help others and provide exceptional customer service, we want to hear from you!

Customer Service Specialist Duties:

  • Provide excellent service to all customers, both external and internal.
  • Act as point of contact for customers.
  • Respond to customer inquiries and complaints.
  • Manage customer accounts.
  • Research and troubleshoot customers’ problems.
  • Keep customers informed of project status and proactively seek solutions to issues.
  • Provide accurate information on all company products and services.
  • Assist with marketing, including assisting with lead generation and researching/writing feature articles and white papers.
  • Assist with sourcing for new business.
  • Proactively build and maintain a network of referrers.
  • Assist marketing and sales professionals with projects.
  • Provide excellent customer service to vendors and partners as required.
  • Maintain and update marketing materials.
  • Assist with website management.
  • Represent the company at industry events.

Customer Service Specialist Responsibilities:

  • Provide field service support, including equipment maintenance, troubleshooting, and diagnostics.
  • Recommend new products and applications and offer solutions to increase a company's revenue.
  • Handle customer complaints, create solutions, and assist in maintaining and improving customer relations.
  • Use company equipment and application knowledge to provide training to customers and prospects.
  • Create, maintain, and update customer records, including interfacing with CRM solution.
  • Perform other duties, including cleaning and maintenance of office or warehouse, cleaning, moving, or preparing office or warehouse facilities for use.

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Requirements And Skills:

  • At least a high school diploma or equivalent.
  • Minimum of 2 years’ customer service experience.
  • Knowledge of computer applications, internet, and e-mail.
  • Craftsmanship in written and oral communication.
  • Ability to multi-task and prioritize workloads.

[Company Name] strives to create a diverse and inclusive team and is proud to be an Equal Opportunity Employer. We encourage applications from people of all races, religions, nationalities, genders, , and ages. We are also committed to supporting veterans and individuals with disabilities.