A customer service representative (CSR) is an employee who works on behalf of a company or brand to provide customer service.
A CSR provides support to customers via phone, chat, email, or social media.
The job of a CSR can be both challenging and rewarding.
While this career can be exciting, it can also be stressful.
Dealing with angry customers, upset coworkers, and constantly changing technology can take a toll on your emotional well-being.
While working in this position, a CSR should be well-informed about the product or service they are selling.
They must also be able to resolve customer issues.
In addition, a CSR should be able to communicate effectively with customers to troubleshoot issues.
Customer Service Specialist Job Description
Table of Contents
Job Brief:Customer Service Specialist Duties:Customer Service Specialist Responsibilities:Requirements And Skills:Job Brief:
We're looking for a Customer Service Specialist who is passionate about helping people and providing excellent customer service. The ideal candidate will have strong communication skills, be detail-oriented, and have a positive attitude. If you have a strong desire to help others and provide exceptional customer service, we want to hear from you!
Customer Service Specialist Duties:
- Provide excellent service to all customers, both external and internal.
- Act as point of contact for customers.
- Respond to customer inquiries and complaints.
- Manage customer accounts.
- Research and troubleshoot customers’ problems.
- Keep customers informed of project status and proactively seek solutions to issues.
- Provide accurate information on all company products and services.
- Assist with marketing, including assisting with lead generation and researching/writing feature articles and white papers.
- Assist with sourcing for new business.
- Proactively build and maintain a network of referrers.
- Assist marketing and sales professionals with projects.
- Provide excellent customer service to vendors and partners as required.
- Maintain and update marketing materials.
- Assist with website management.
- Represent the company at industry events.
Customer Service Specialist Responsibilities:
- Provide field service support, including equipment maintenance, troubleshooting, and diagnostics.
- Recommend new products and applications and offer solutions to increase a company's revenue.
- Handle customer complaints, create solutions, and assist in maintaining and improving customer relations.
- Use company equipment and application knowledge to provide training to customers and prospects.
- Create, maintain, and update customer records, including interfacing with CRM solution.
- Perform other duties, including cleaning and maintenance of office or warehouse, cleaning, moving, or preparing office or warehouse facilities for use.
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Requirements And Skills:
- At least a high school diploma or equivalent.
- Minimum of 2 years’ customer service experience.
- Knowledge of computer applications, internet, and e-mail.
- Craftsmanship in written and oral communication.
- Ability to multi-task and prioritize workloads.
[Company Name] strives to create a diverse and inclusive team and is proud to be an Equal Opportunity Employer. We encourage applications from people of all races, religions, nationalities, genders, , and ages. We are also committed to supporting veterans and individuals with disabilities.
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