Customer Service Supervisor Job Description

Customer service supervisor is a person who oversees customer service and ensures that all sections of a company’s customer service department meet or exceed customer needs and expectations.

Customer service supervisors may be in charge of one or more customer service employees at a call center.

They may also oversee customer service employees at retail stores, hospitals, or other organizations.

Customer service supervisors oversee how customer service employees interact with customers.

They also ensure that employees have the resources they need to provide excellent customer service.

Updated on:     
October 7, 2022

Job Brief:

We're looking for a Customer Service Supervisor who is passionate about providing excellent customer service and who is able to lead and motivate a team of customer service representatives. The successful candidate will have excellent communication and interpersonal skills and will be able to resolve customer issues in a timely and efficient manner. If you are a customer service professional who is looking for an opportunity to take your career to the next level, then this is the position for you!

Customer Service Supervisor Duties:

  • Encourage customers to purchase products from the company by helping them find products quickly and informing them on warranties
  • Work directly with sales and management to create a customized customer service plan
  • Monitor inventory to ensure adequate levels of stock are available
  • Set up new accounts
  • Recommend appropriate company services to customers
  • Respond to customer inquiries
  • Develop relationships with vendors and industry contacts
  • Manage customer accounts
  • Create and implement customer loyalty programs
  • Maintain customer records
  • Help customers during store visits
  • Provide recommendations to increase sales
  • Ensure customer satisfaction
  • Discuss customer complaints with managers
  • Create a weekly report on all customer service activities

Customer Service Supervisor Responsibilities:

  • Receive customer calls and complaints, and handle escalated issues
  • Research and resolve billing and account errors, discrepancies, and discrepancies
  • Gather information, make recommendations, and propose solutions to customer complaints
  • Track all customer interactions and escalate unresolved issues as necessary
  • Maintain accurate customer records, and document all customer interactions and activity
  • Research and comply with all relevant regulations
  • Maintain and improve overall customer satisfaction, retention, and revenue

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Requirements And Skills:

  • Proven experience in a supervisory role
  • Strong analytical skills and problem-solving abilities
  • Strong financial acumen
  • Strong leadership, communication, and conflict resolution skills
  • Outstanding training skills
  • Strong understanding of sales, customer service, and client relations best practices

At [Company Name], we are an Equal Opportunity Employer. We believe in building a diverse and inclusive team and encourage applications from people of all races, religions, national origins, genders, and ages, as well as veterans and individuals.