Job Brief:

We're looking for a Customer Support Executive who can provide excellent customer service and support. The ideal candidate will have strong communication skills, be able to work independently, and have a positive attitude. If you have a passion for helping others and providing exceptional customer service, we want to hear from you!

Customer Support Executive Duties:

  • Maintain excellent customer satisfaction and review support tickets for appropriate resolution
  • Provide customer support through phone and chat
  • Work with other departments to resolve customer issues in a timely manner
  • Serve as a point of contact for customer support and complaints
  • Proactively identify, investigate, and resolve recurring customer support issues
  • Maintain appropriate documentation and records of customer interactions
  • Maintain appropriate files regarding each customer interaction
  • Proactively gather and utilize customer feedback and suggestions
  • Review customer satisfaction reports to ensure customers are satisfied with the support they receive
  • Contribute to the development of future customer support processes
  • Communicate effectively with peers and managers
  • Communicate to customers during outbound phone calls
  • Verifies customer requests are accurate and consistent

Customer Support Executive Responsibilities:

  • Answer inbound customer calls
  • Handle renewals and cancellations
  • Provide account information and status
  • Provide workflow assistance
  • Manage all customer issues and requests
  • Develop and improve customer experience
  • Work with IT and Finance teams to resolve customer issues
  • Manage complaints

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Requirements And Skills:

  • Bachelor’s degree in business, computer science or engineering
  • 2+ years of experience in commercial support
  • Excellent verbal and written communication, analytical and problem-solving skills
  • Strong customer service skills
  • Strong interest in IT or construction products
  • Knowledge of Excel, Word, and PowerPoint

[Company Name] is an equal opportunity employer that is committed to building a diverse and inclusive team. We encourage applications from all people of different races, religions, national origins, genders, and age. We also encourage applications from veterans and individuals with disabilities.

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