Customer Support Executive Job Description

customer support executive job description includes a detailed overview of the key requirements, duties, responsibilities, and skills for this role.

Last update : July 14, 2023

Customer Support Executive Job Description

A customer support executive (CSE) is a person responsible for assisting customers over the phone with technical support and service issues.

Common responsibilities of a customer support executive include answering customer phone calls, sending emails to customers regarding user issues, and solving customer technical issues over the phone.

Job Brief:

We’re looking for a Customer Support Executive who can provide excellent customer service and support. The ideal candidate will have strong communication skills, be able to work independently, and have a positive attitude. If you have a passion for helping others and providing exceptional customer service, we want to hear from you!

Customer Support Executive Duties:

  • Maintain excellent customer satisfaction and review support tickets for appropriate resolution
  • Provide customer support through phone and chat
  • Work with other departments to resolve customer issues in a timely manner
  • Serve as a point of contact for customer support and complaints
  • Proactively identify, investigate, and resolve recurring customer support issues
  • Maintain appropriate documentation and records of customer interactions
  • Maintain appropriate files regarding each customer interaction
  • Proactively gather and utilize customer feedback and suggestions
  • Review customer satisfaction reports to ensure customers are satisfied with the support they receive
  • Contribute to the development of future customer support processes
  • Communicate effectively with peers and managers
  • Communicate to customers during outbound phone calls
  • Verifies customer requests are accurate and consistent

Customer Support Executive Responsibilities:

  • Answer inbound customer calls
  • Handle renewals and cancellations
  • Provide account information and status
  • Provide workflow assistance
  • Manage all customer issues and requests
  • Develop and improve customer experience
  • Work with IT and Finance teams to resolve customer issues
  • Manage complaints

Requirements And Skills:

  • Bachelor’s degree in business, computer science or engineering
  • 2+ years of experience in commercial support
  • Excellent verbal and written communication, analytical and problem-solving skills
  • Strong customer service skills
  • Strong interest in IT or construction products
  • Knowledge of Excel, Word, and PowerPoint

[Company Name] is an equal opportunity employer that is committed to building a diverse and inclusive team. We encourage applications from all people of different races, religions, national origins, genders, and age. We also encourage applications from veterans and individuals with disabilities.

Share this article :