Desktop Support Technician Job Description

desktop support technician job description includes a detailed overview of the key requirements, duties, responsibilities, and skills for this role.

Last update : July 14, 2023

Desktop Support Technician Job Description

A desktop support technician (DST) is an IT professional who provides technical support to users on computers or workstations.

DSTs are responsible for installing, configuring, and supporting computer systems and networks.

DSTs are trained to take in-depth system or network inventories to locate and resolve issues.

DSTs often have experience troubleshooting hardware, software, and application problems, as well as solve routine problems.

Job Brief:

We’re looking for a Desktop Support Technician to provide support for our desktop computers and systems. The ideal candidate will have experience troubleshooting and resolving issues with desktop computers, laptops, and printers. They will also be responsible for maintaining and updating our inventory of desktop software and hardware.

Desktop Support Technician Duties:

  • Provide desktop support to users, including resolution and documentation of computer problems
  • Provide input and feedback to IT personnel regarding system capabilities, needs, and issues
  • Perform day-to-day routine IT tasks
  • Promote teamwork among departmental employees
  • Identify and resolve problems, perhaps through collaboration with other team members
  • Ensure that upgrades and changes are properly tested and documented
  • Implement security measures in order to protect data
  • Perform other computer-related tasks

Desktop Support Technician Responsibilities:

  • Manages and maintains all company workstations, ensuring efficiency and compliance with corporate standards
  • Maintains and installs Windows and Linux operating systems and programs, including servers and web browsers
  • Manages backup processes, security protocols, and software and hardware upgrades
  • Maintains and supports all company assets
  • Monitors networks, servers, and workstations and responds to alert notifications
  • Troubleshoots problems, issues and error messages
  • Performs other related duties as assigned

Requirements And Skills:

  • Bachelor’s degree in IT-related field
  • 2+ years work experience supporting desktop users
  • Knowledge of Windows server operating systems, network protocols, and troubleshooting
  • Proficient in developing and maintaining Microsoft Active Directory
  • Knowledge of Windows desktops, laptops, and peripherals

At [Company Name], we believe that diversity and inclusion are key to building a strong team. We are committed to equal opportunity and encourage applications from all people, regardless of race, religion, national origin, gender, and age. We especially welcome veterans and individuals with disabilities to apply.

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