We're looking for Dispatcher to help with our increasing workload. Dispatcher will help to ensure that our products are delivered on time and to the correct locations.

• provide excellent customer service to internal and external customers, responding to work inquiries, processing orders, and handling customer complaints and concerns
• Work in the dispatch center, taking inbound calls, processing customer orders, and identifying and dispatching resources, ensuring jobs are completed in accordance with safety procedures
• Provide customers with accurate and timely information, such as work order statuses and estimated arrival times
• Use computer applications to track work orders, schedule resources, and handle customer inquiries
• Ensure orders are accurately documented and paperwork is submitted in a timely manner
• Keep track of customer metrics
• Maintain and update customer logs and records
• Meet, greet, and assist customers with general inquiries
• Maintain and update customer information files
• Perform other job duties as required

• 2+ years experience in dispatching
• Knowledge of dispatch software systems
• Knowledge of regional traffic and road conditions
• Knowledge of emergency response procedures

Company Name is proud to be an Equal Opportunity Employer. We believe that diversity and inclusion are key to building a strong, successful team. We encourage applications from people of all races, religions, national origins, genders, and ages, as well as veterans and individuals with disabilities.