Field Officer Job Description

Field officers are company representatives who meet client requests in person.

They provide Point of Sale services, such as setting up a new account, transferring funds, or processing a loan request.

Field officers also handle customer complaints, making appointments, and completing office administration work.

A large portion of their job is to meet customer needs, so excellent interpersonal skills are imperative.

Field officers are in-person representatives of the company.

They are responsible for meeting customer needs and resolving problems.

As such, they must have excellent interpersonal skills, including the ability to make rapport, negotiate effectively, and communicate effectively.

Updated on:     
September 15, 2022

Job Brief:

We're looking for a Field Officer who is passionate about environmentalism and wants to help make a difference. The ideal candidate will be someone who is organized and detail-oriented, with excellent written and verbal communication skills. They will be responsible for conducting field research, managing data, and writing reports. If you have a strong interest in environmental science and want to help protect our planet, then this is the job for you!

Field Officer Duties:

  • Maintain and improve quality of customer service by managing and developing relationships with customers
  • Provide assistance with insurance related matters, including claims handling, service, and policy questions
  • Assist in business development by counseling customers on coverage options
  • Solicit new business and maintain existing customer relationships
  • Manage the day-to-day operations of the office
  • Prepare correspondence and reports
  • Develop and maintain positive relationships with staff, customers, and vendors

Field Officer Responsibilities:

  • Oversee all aspects of field operations, including onsite installations, lifecycle support, and inventory control
  • Develop standard procedures for collecting and recording field data, maintaining detailed records of all inventory and assets, and assuring delivery schedules are met
  • Assist in strategic growth, business development, and monitoring market needs and trends for new products
  • Develop, maintain, and update functional policies and procedures to ensure an efficient, safe, and cost effective operation
  • Develop, implement, and maintain budgets
  • Develop and maintain excellent relations with partners, vendors, and customers
  • Oversee all project preparation, material preparation and installation, and jobsite safety
  • Coordinate onsite installation activities with installation teams and subcontractors
  • Oversee all field activities, from installation to end of lifecycle support
  • Conduct and document quality assurance and safety inspections throughout the construction process, assuring working environment is maintained at acceptable levels

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Requirements And Skills:

  • Bachelor’s degree in any discipline, or a minimum of 10 years experience in sales, marketing, or field sales
  • Excellent communication and presentation skills
  • Excellent management, organization, and problem-solving skills
  • Excellent troubleshooting and analytical skills
  • Knowledge of general business software and aptitude to learn

At [Company Name], we are committed to diversity and inclusion in the workplace. We encourage applications from all people, regardless of race, religion, national origin, gender, sexual orientation, gender identity, gender expression, or age. We are especially interested in candidates who are veterans or individuals with disabilities.

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