Field Service Representative Job Description

A field service representative (FSR) is a person who visits customers in the field, usually to perform repair or maintenance activities.

FSRs may work for a company that provides maintenance or repair services.

They may have specific skills, such as plumbing, electrical, or HVAC, or work under general maintenance.

FSRs may also work for wholesale distributors or companies that sell products directly to consumers.

Their duties may include visiting existing customers to encourage sales, or visiting prospective customers to determine if they’re interested in a specific product.

Field service representatives sometimes travel across large geographical areas.

They may have

Updated on:     
September 15, 2022

Job Brief:

We're looking for a Field Service Representative who is passionate about providing excellent customer service and has experience working in a fast-paced environment. The ideal candidate will be able to troubleshoot and resolve customer issues in a timely and efficient manner. If you are a team player with a positive attitude and strong work ethic, we want you on our team!

Field Service Representative Duties:

  • Maintain positive relationships with customers by being responsive, timely, and communicative
  • Exceed customer expectations by remaining focused on service when booking appointments, attending appointments, and closing service requests
  • Assist customers by reviewing equipment, determining work needed, and issuing invoices
  • Identify and resolve service issues
  • Develop and maintain necessary documentation
  • Stay informed about new products and offerings
  • Stay aware of customer needs, expectations, and industry trends
  • Promote company products and services at every opportunity
  • Perform routine maintenance on company products
  • Perform additional duties as assigned

Field Service Representative Responsibilities:

  • Plan service route schedules with goal of minimizing travel costs, using geographic information system tools
  • Identify service opportunities within assigned territory and schedule customer visits
  • Provide technical support, installation, and repair of equipment and systems
  • Seek out new sales opportunities

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Requirements And Skills:

  • Bachelor’s degree in engineering or related field
  • 3+ years’ field service experience in a technical sales environment
  • Knowledge of construction methods and technologies, and ability to interpret technical drawings and contracts
  • Knowledge of building code requirements and scheduling methods
  • Ability to manage multiple projects simultaneously with

Company Name is proud to be an Equal Opportunity Employer. We believe that diversity and inclusion are essential to building a strong and successful team. We encourage applications from people of all races, religions, national origins, genders, , , gender expressions, and ages. We are also committed to supporting veterans and individuals with disabilities.

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