Front Desk Agent Job Description

A front desk agent is a customer-facing employee who assists individuals in check-in/check-out and requests for information.

Front desk agents are often the first point of contact for customer and guests, so it is their responsibility to welcome visitors, provide them with information on check-in and check-out procedures, and answer any questions they may have.

Agents may also provide assistance for those who may have lost or left something behind.

Typical duties of the front desk agent include answering phone calls, taking messages, and checking guests in and out.

Updated on:     
October 7, 2022

Job Brief:

We're looking for a Front Desk Agent to join our team and help provide excellent customer service to our guests. The ideal candidate will be friendly, outgoing, and have a positive attitude. They will also be able to multitask and handle a fast-paced environment. If you have a passion for customer service and providing a great experience to others, we want to hear from you!

Front Desk Agent Duties:

  • Maintain a professional image, meeting and greeting guests, handling all guests’ inquiries, and assisting with administrative functions
  • Ensure all guests are treated courteously and with respect, including handling special requests
  • Maintain a professional appearance and remain calm under pressure
  • Follow all safety policies, procedures, and regulations

Front Desk Agent Responsibilities:

  • Attend to the check-in and check-out of guests
  • Direct the flow of traffic within the lobby to ensure guest satisfaction
  • Assist guests with check-in, check-out, and other requests
  • Perform administrative duties, including preparing reports and records, filing, and mailing
  • Other duties as assigned

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Requirements And Skills:

  • Bachelor’s degree or equivalent required
  • Excellent interpersonal skills with ability to work in a professional environment; ability to communicate clearly and effectively with all levels of management, staff, customers, vendors, and the general public
  • Knowledge of computer programs, including word processing, spreadsheets, and database software
  • Proven ability to analyze

[Company Name] is proud to be an equal opportunity employer. We believe that diversity and inclusion are key to building a strong and successful team. We encourage applications from people of all races, religions, national origins, genders, gender expressions, and ages. We are also committed to supporting veterans and individuals with disabilities.