Front Desk Clerk Job Description

A front desk clerk is a person in a retail environment who is responsible for greeting guests, welcoming them to the store, and answering any questions they might have.

Front desk clerks are also in charge of maintaining the reception area, including restocking supplies, answering phones, and accepting payments.

Front desk clerks generally work as part of a team with other staff, such as sales associates, in order to assist customers and ensure a positive shopping experience.

A front desk clerk is responsible for ensuring that proper security measures are in place while dealing with customers.

This includes making sure that all sales are final so that there are no disputes over pricing or product quality.

Depending on the retail store,

Updated on:     
October 7, 2022

Job Brief:

We're looking for a Front Desk Clerk to join our team. The ideal candidate will have excellent customer service skills and be able to work well under pressure. If you're interested in joining our team, please submit your resume and cover letter today.

Front Desk Clerk Duties:

  • Assist customers when they arrive, answer telephones, and handle outgoing calls as required
  • Assist with the filing and retrieval of materials
  • Assign and handle incoming packages
  • Assist guests with directions, transportation, or other needs
  • Provide information regarding services, amenities, and facilities

Front Desk Clerk Responsibilities:

  • Assist customers in meeting their financial goals by providing outstanding customer service and meeting and exceeding sales goals
  • Assist customers with loan, depositor, and bill payments, including balances, inquiries, transfers, and withdrawals
  • Assist customers with opening new accounts

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Requirements And Skills:

  • Bachelor’s degree in hospitality, tourism, or related fields
  • Knowledge of hotel operations, principles, and procedures
  • Ability to handle complaints and requests in a polite, professional manner
  • Knowledge of hotel computer systems, reservations systems, PMS software, and GDS systems

"We are an equal opportunity employer, committed to building a diverse and inclusive team. We encourage applications from all people, regardless of race, religion, national origin, gender, or age."