Fulfillment Associate Job Description

A fulfillment associate works in a fulfillment center.

In a fulfillment center, the associates fulfill orders from e-commerce websites by packing and shipping orders.

Fulfillment centers fulfill orders from online sellers or provide these services as a third-party logistics (3PL) provider.

Updated on:     
October 7, 2022

Job Brief:

We're looking for a Fulfillment Associate to join our team and help us achieve our goals. As a Fulfillment Associate, you will be responsible for ensuring that our products are shipped out in a timely and efficient manner. You will also be responsible for keeping our warehouse organized and tidy. If you are a motivated individual with a strong work ethic, then we want you on our team!

Fulfillment Associate Duties:

  • Conducts fulfillment by following established policies and procedures to package, label, ship, and fulfill orders from multiple channels
  • Maintains fulfillment logs and records, and prepares and submits reports as necessary
  • Process all incoming shipments for accuracy
  • Assist in shipping physical goods to customers
  • Maintain proper warehouse organization by following procedures
  • Perform all duties in accordance with company policies and applicable laws
  • Maintains confidentiality of all company and customer information
  • Works cooperatively and proactively with other departments

Fulfillment Associate Responsibilities:

  • Perform data entry (phone and online), including updating product pricing, inventory, and other product information
  • Research and respond to customer inquiries via phone or email
  • Enter orders into SAP and reconcile discrepancies with inventory
  • Perform inbound and outbound shipping
  • Perform back-end order fulfillment and logistics
  • Deliver and maintain proper order packing in warehouse

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Requirements And Skills:

  • Proficient typing skills
  • Ability to work independently and as part of a team
  • Excellent oral and written communication skills
  • Excellent time management and organizational skills
  • Highly proficient in Microsoft Outlook and Adobe Acrobat

At [Company Name], we believe that diversity and inclusion are critical to success. We are committed to building a team that is reflective of the communities we serve and encouraging applications from people of all races, religions, national origins, genders and ages, as well as veterans and individuals with disabilities.