Funeral Service Manager Job Description

A funeral service manager is an individual who works as a manager in the funeral industry.

A funeral manager is responsible for the day-to-day operations of a funeral facility.

They handle the managing duties for funeral home staff, supervise the funeral home’s daily operations, and work closely with funeral directors to ensure that funerals are organized and run smoothly.

Updated on:     
October 7, 2022

Job Brief:

We're looking for a Funeral Service Manager who is passionate about providing excellent customer service and ensuring that every detail of the funeral is taken care of. The Funeral Service Manager will be responsible for coordinating all aspects of the funeral service, from the initial phone call to the day of the service. They will work closely with the family to ensure that their wishes are carried out and that the funeral is a beautiful and memorable experience.

Funeral Service Manager Duties:

  • Oversee all funeral-related areas of operation, including directing all funeral services and preparing services for deceased
  • Promote a positive, caring, and comforting environment to clients, families, and employees
  • Manage financial and accounting responsibilities, including payroll, accounts payable, and accounts receivable
  • Coordinate the funeral service, cremation, and cemetery services
  • Ensure compliance with all state, federal, and industry regulations
  • Develop and maintain strong relationships with local funeral homes and cemeteries
  • Set and exceed service standards

Funeral Service Manager Responsibilities:

  • Direct and oversee funeral service operations to ensure fundraising and departmental goals are consistently achieved
  • Manage funeral service staff to ensure funeral home operations run smoothly
  • Enforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural values
  • Develop, implement, and maintain budgetary and resource allocation plans
  • Maintain project timelines to ensure tasks are accomplished on time
  • Develop, implement, and maintain quality control plans
  • Investigate and resolve internal staff conflicts efficiently and to the mutual benefit of those involved
  • Attend City Council meetings
  • Provide executive support

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Requirements And Skills:

  • Bachelor’s degree in funeral service
  • 3+ years of funeral service management experience
  • Excellent communication and customer service skills
  • Excellent interpersonal skills
  • Excellent leadership qualities
  • Knowledge of funeral home operations
  • Strong knowledge of Microsoft Office
  • Excellent computer skills
  • Ability to manage multiple projects

At [Company Name], we believe that diversity is key to a successful team. We encourage applications from people of all races, religions, national origins, genders, and ages, as well as veterans and individuals with different backgrounds and perspectives.