Hotel Concierge Job Description

hotel concierge job description includes a detailed overview of the key requirements, duties, responsibilities, and skills for this role.

Last update : July 14, 2023

Hotel Concierge Job Description

A hotel concierge is a person who provides assistance to guests.

A hotel concierge is a person who provides assistance to those who stay at a luxury hotel.

The concierge is helpful for a variety of needs including arranging spa treatments, booking restaurants, and arranging transportation.

A concierge can also assist guests with tasks such as packing their bags or checking in at the airport.

Concierges can also give travelers advice regarding nearby attractions and events.

Job Brief:

We’re looking for Hotel Concierge to work at our hotel. You’ll be responsible for greeting guests, answering their questions, and providing them with information about the hotel and its amenities. If you’re interested in this position, please send us your resume.

Hotel Concierge Duties:

  • Provide professional, courteous, and prompt guest service
  • Assisting guests with their stay (e.g., check-in, check-out, room assignments, breakfast preparation, etc.)
  • Delivering to guests all amenities (e.g., room service, newspaper, beverages, in-room safe, etc.)
  • Reservations with local transportation companies, touring companies, and local attractions
  • Assisting guests with their business arrangements (e.g., transportation, conference space, etc.)
  • Developing guest database
  • Communicating with guests regarding hotel services and amenities such as room service, laundry, housekeeping, etc.
  • Evaluating guest satisfaction and resolving complaints
  • Enforcing hotel rules and regulations
  • Maintaining cleanliness of the hotel facilities
  • Maintaining equipment and supplies
  • Receiving guests and their belongings

Hotel Concierge Responsibilities:

  • Four-year college degree in a hospitality-related field
  • English and Spanish language skills
  • Ability to multitask and prioritize
  • Ability to effectively deal with guests
  • Ability to interact well with others
  • Experience with reservations software
  • Knowledge of the local area

Requirements And Skills:

  • Provide excellent customer service to hotel guests, including checking them in, showing them to their desired floor, and escorting them to their room
  • Maintain hotel facilities, including guest rooms and common areas, including toilets, showers, and public areas
  • Provide guests with information about the local area, such as restaurants, attractions, and shopping
  • Maintain guest records, using log books or other systems
  • Handle guest complaints regarding services, amenities, and policies within the hotel
  • Maintain security of guest rooms, conference rooms, and other common areas and handle all emergency situations.

Company Name is an Equal Opportunity Employer that is committed to building a diverse and inclusive team. We encourage applications from people of all races, religions, national origins, genders, and ages, as well as veterans and individuals.

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