The hotel front desk is the point of first contact between a hotel's visitors and the hotel staff.
The hotel receptionist is typically the first person to greet new guests, and they are responsible for checking guests in and out of their rooms.
Hotels may also have a second staff person at the front desk.
While some front desk staff may be responsible for answering a guest's telephone, this task may be delegated to a switchboard operator, who may not be hotel employees.
Hotel front desk staff may also be responsible for notifying guests when housekeeping is done with their room.