We're looking for a Hotel Front Desk Clerk to provide excellent customer service to our guests. The ideal candidate will be friendly, outgoing, and have experience working in a hotel.

• Ensure all guests receive prompt and professional services in an efficient and friendly manner
• Answer all incoming telephone calls
• Assist guest request with accurate information and follow through
• Handle guest problems and complaints
• Recommend upgrades, amenities, and services to guests
• Conduct inspections of guest rooms and assist with cleaning of guest rooms
• Assist guests with directions, maps, and information about local area attractions
• Operate public address and telephone systems
• Perform all opening and closing procedures
• Perform any other duties as assigned

• Interview customers to determine their needs and requests; provide information, directions, and services to guests; and process payments, using POS systems
• Assist guests with check-in, check-out, room requests, and other requests using POS systems
• Ensure area is clean and organized
• Maintain high standards of excellence and professionalism
• Assist guests with baggage
• Assist guests with connecting flights
• Take reservations over the phone or via email
• Provide information about hotel facilities and amenities
• Provide concierge services
• Provide information about local activities and attractions

• Bachelor’s degree in hospitality or tourism management, business, or related field
• 2+ years’ front desk management experience
• Ability to provide timely and accurate information to guests, colleagues, and managers
• Strong multi-tasking skills and ability to prioritize effectively
• Excellent problem-solving skills

At [Company Name], we believe that diversity and inclusion are essential to success. We are committed to building a team that reflects our values of equality and inclusion. We encourage applications from people of all backgrounds, religions, nationalities, genders, gender expressions, and ages.

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