Implementation Specialist Job Description

A Implementation Specialist works to improve an organization's ability to effectively implement products, services, and technologies.

Implementation Specialists are responsible for designing and developing solutions for clients.

They communicate business needs, gather requirements, and manage projects.

Implementation Specialists also collaborate with other designers and developers to ensure products are built according to specifications and that solutions are well tested.

Implementation Specialists may spend most of their time in an office, but may also spend time in client offices.

They spend some time in meetings, traveling to client sites, and communicating with clients.

Implementation Specialists work in many sectors of the economy, including healthcare, insurance, telecommunications.

Updated on:     
September 15, 2022

Job Brief:

We're looking for an Implementation Specialist who is experienced in working with software implementations. The ideal candidate will have a strong technical background and be able to work with our customers to ensure a smooth and successful implementation.

Implementation Specialist Duties:

  • Provide technical and operational support
  • Implements and manages new systems and processes
  • Detect and troubleshoot issues
  • Focuses on improving efficiency, effectiveness, and customer service
  • Effective trouble-shooting
  • Great telephone and written communication skills
  • Project management
  • Ability to work in a fast-paced environment
  • Ability to prioritize and work independently
  • High initiative and self motivated
  • Continuous learning and improvement
  • Ability to adapt to changing environments

Implementation Specialist Responsibilities:

  • Provide operational and maintenance support, troubleshooting, and system enhancements for the assigned systems
  • Work closely with cross-functional teams to improve processes, increase efficiency, and reduce costs
  • Research and resolve technical problems and implement solutions
  • Document system changes, enhancements, procedures, and parameters
  • Update and maintain documentation, manuals, and user documentation
  • Maintain and update system configuration and databases
  • Maintain and manage software licenses
  • Maintain schedules, project plans, and budgets
  • Provide general guidance to the team members
  • Perform other duties as assigned

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Requirements And Skills:

  • Bachelors degree or GED
  • 2+ years proven experience in an operations management position
  • Strong budget development and oversight skills
  • Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
  • Highly trained in conflict management and business negotiation processes

At [Company Name], we believe that diversity and inclusion are key to success. We are committed to building a team that reflects a wide range of backgrounds, perspectives, and skills. We are an equal opportunity employer and welcome applications from people of all races, religions, nationalities, genders, , and ages.

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