IT Support Analyst Job Description

IT Support Analyst is a person who provides support to an organizations information technology systems and networks.

IT Support Analysts may be assigned to either a desktop support, server support, IT specialist, or a network support position.

IT Support Analysts are responsible for providing technical support to employees, as well as providing support for vendors.

Along with the technical support, IT Support Analysts may also educate users on good IT practices.

IT Support Analysts may also perform tasks such as testing and installing software, performing software upgrades, and providing technical assistance.

IT Support Analysts may also perform network

Updated on:     
September 15, 2022

Job Brief:

We're looking for an IT Support Analyst who can help us with our computer systems. We need someone who is experienced in troubleshooting and resolving computer issues. The ideal candidate will have excellent customer service skills and be able to work independently.

IT Support Analyst Duties:

  • Provides IT services to end users, including but not limited to: desktop equipment, networks (LAN, WAN, Wireless), Internet, email, productivity applications, printers, scanners, mobile devices, and terminal services
  • Performs administrative and technical tasks as needed
  • Maintains hardware inventory, software and licenses, and related documentation
  • Provides help desk support for end users
  • Works with users to configure, optimize, and improve computer hardware and operating systems
  • Provides on-call support, maintaining 24x7 availability, as specified in the on-call rotation
  • Assists in performing system backups
  • Performs other related duties as assigned

IT Support Analyst Responsibilities:

  • Maintain systems to ensure timely and accurate data output
  • Implement, monitor, and test improvements to the company's IT environment
  • Research and resolve IT network, software, and hardware issues
  • Provide technical support for phone, email, and other IT systems
  • Conduct research on new technologies in order to recommend potential improvements to management

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Requirements And Skills:

  • Bachelor's degree in Computer Science, Engineering, or related field
  • 2+ years of relevant experience
  • Strong working knowledge of networks, communications, and databases
  • Strong problem-solving, troubleshooting, and communication skills
  • Strong aptitude to learn new technologies quickly

[Company Name] is dedicated to creating a workplace where everyone feels included and respected. We're proud to be an equal opportunity employer, and we're committed to building a team that reflects the diversity of our community. We encourage applications from people of all races, religions, national origins, genders, and ages, as well as veterans and individuals with disabilities.

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