IT Support Engineer Job Description

A support engineer is an IT professional who provides technical assistance to an organization’s clients or customers.

Support engineers work to resolve information technology related problems for their clients.

Support engineers may work on fixing network problems, installing software packages, testing hardware, and installing new software.

Support engineers may specialize in a particular type of technical issue, such as database administration or computer hardware.

Updated on:     
September 15, 2022

Job Brief:

We're looking for an IT Support Engineer to provide technical assistance to our computer system users. You will answer questions and resolve computer problems for our clients. You will also install, modify, and repair computer hardware and software.

IT Support Engineer Duties:

  • Work with IT and other departments to overhaul and develop IT system
  • Research new technology and assess its impact on the organization
  • Develop and implement IT policies and procedures
  • Develop and implement IT initiatives
  • Provide day-to-day support for PCs, tablets, and mobile devices
  • Manage hardware and software inventory
  • Ensure company's technology infrastructure is secure
  • Manage desktop support issues
  • Conduct research and recommend IT hardware and software purchases
  • Manage projects, such as new server deployment, system upgrades, and network implementation
  • Provide regular reports to management

IT Support Engineer Responsibilities:

  • Manage network and server infrastructure, including antivirus, firewall, anti-spam/spyware, and backups, as well as manage IT software and applications
  • Develop and implement IT policies, standards and procedures
  • Document IT processes and procedures
  • Perform network, server, and application support, troubleshooting, and maintenance
  • Conduct software installations
  • Perform software upgrades
  • Perform hardware upgrades
  • Take part in vendor management
  • Perform LAN/WAN and security analysis
  • Implement new software and hardware systems
  • Perform capacity planning
  • Manage change control
  • Manage IT projects
  • Manage IT vendors
  • Perform hardware troubleshooting
  • Administer LAN/WAN and network security
  • Perform LAN/WAN and network security implementation
  • Perform security audits
  • Perform network monitoring and troubleshooting
  • Manage IT budgets

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Requirements And Skills:

  • 2+ years experience in a technical support role
  • Knowledge of basic networking concepts and applications
  • Ability to analyze problems and create solutions
  • Experience working with Active Directory
  • Experience working with Microsoft Exchange
  • Deployment of office applications
  • Troubleshooting and preventative maintenance

At [Company Name], we are proud to be an Equal Opportunity Employer. Building a diverse and inclusive team is something we are deeply committed to. We encourage applications from people of all races, religions, national origins, genders, and ages, as well as veterans and individuals.

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