IT Support Specialist Job Description

An IT Support Specialist works with computer software and hardware.

Their main role is to answer questions that users may have and to provide support to users.

A IT support specialist is an individual that isolates a problem and solves it by giving the user clear instructions and steps.

Support specialists also set up new equipment and troubleshoot problems that occur with old equipment.

Other roles include installing and configuring networking hardware such as routers and switches, configuring security, and helping users access data.

In addition to answering questions, some IT support specialists create documentation that is easy to understand and saves the user time.

Updated on:     
October 7, 2022

Job Brief:

We're looking for an IT Support Specialist who can help us with our computer systems. We need someone who is knowledgeable about computers and knows how to troubleshoot problems.

IT Support Specialist Duties:

  • Provide day-to-day support for all IT functions
  • Maintain all IT equipment and systems
  • Provide support for all IT-related projects
  • Develop and implement new IT-related projects
  • Animate IT-related policies
  • Create and maintain personnel files
  • Ensure all IT-related processes, procedures, and standards are kept current
  • Promote a positive work environment by treating all employees with respect and fairness
  • Maintain confidentiality on all company information
  • Maintain proper use of all company resources
  • Maintain knowledge of all company policies, procedures, and regulations
  • Develop, maintain, and uphold all company standards

IT Support Specialist Responsibilities:

  • Troubleshoot and resolve software and hardware issues
  • Provide desktop and phone support to employees and customers
  • Maintain inventory and troubleshoot basic computer issues
  • Train new employees as needed

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Requirements And Skills:

  • Bachelor's degree or equivalent in Computer Science, Information Systems, or related field
  • 2+ years of experience as a technical support professional
  • Knowledge of PC hardware and operating systems
  • Basic Linux knowledge preferred
  • Knowledge of networking protocols, including TCP/IP, DNS, HTTP, SSH

At [Company Name], we believe that diversity and inclusion are essential to our success as a business. We are committed to building a team that is diverse and inclusive of people from all races, religions, national origins, genders, and ages, as well as veterans and individuals with disabilities. We encourage all qualified individuals to apply.