Member Service Representative Job Description

A member service representative is an individual from an organization that works directly with current members, usually in an administrative role.

A member service representative typically has the skills necessary to provide exceptional service and support to members, such as collecting payments, answering questions, or handling complaints.

A member service representative may be responsible for speaking with customers by telephone, via email, or in person.

They may also help members with their questions or concerns, as well as provide information regarding current products and services.

Updated on:     
September 15, 2022

Job Brief:

We're looking for a new Member Service Representative to join our team and provide outstanding service to our members. The ideal candidate will have excellent communication and customer service skills, be detail oriented, and have the ability to multitask. If you are interested in joining our team, please submit your resume and cover letter today.

Member Service Representative Duties:

  • Counsel and assist members with inquiries and complaints
  • Provide information regarding healthcare coverage, claims, and customer service
  • Provide current information and service options
  • Identify members with financial needs and direct members to resources available

Member Service Representative Responsibilities:

  • Provide high-quality customer service by phone and online chat, collecting and resolving member questions and resolving issues, and answering questions on pricing, features, products, and benefits
  • Assist members with enrollment and account maintenance, manage payments, maintain current customer information
  • Research, troubleshoot, and resolve member issues
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Requirements And Skills:

  • Bachelor’s degree from an accredited college or university.
  • 2+ years’ customer service experience
  • Excellent verbal and written communication skills
  • Ability to prioritize and manage a high volume workload
  • Highly organized and detail-oriented
  • Ability to handle multiple tasks simultaneously
  • Knowledge of Microsoft Office

We at Company Name believe that diversity is key to a successful business. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We encourage applications from people of all races, religions, national origins, genders, and ages, as well as veterans and individuals.

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