Membership Coordinator Job Description

In today’s society, it is crucial to have a membership coordinator, preferably one who is certified, in order to keep members active.

A membership coordinator handles the routine of organizing new and current members.

This person will have to maintain membership records, collect payment, and process annual dues.

Often, membership coordinators coordinate membership drives and refer individuals to the appropriate membership group.

Updated on:     
October 7, 2022

Job Brief:

We're looking for a Membership Coordinator who is passionate about working with people and has great organizational skills. This person will be responsible for coordinating membership activities, communicating with members, and providing excellent customer service. The ideal candidate will be outgoing, detail-oriented, and able to work independently. If you have a strong interest in working with a membership-based organization and providing outstanding customer service, we encourage you to apply!

Membership Coordinator Duties:

  • Manage and grow the membership base and marketing efforts
  • Manage and oversee the membership database
  • Oversee and manage all membership-related contacts
  • Maintain existing member relationships
  • Actively recruit new members
  • Oversee ongoing sales, marketing, and promotional efforts
  • Liaise with management to establish and maintain membership goals
  • Advise on member retention strategy and implementation
  • Advise on ways to improve membership satisfaction

Membership Coordinator Responsibilities:

  • Develop and implement strategies to retain members and recruit new ones
  • Create and update databases
  • Record member payments and set up recurring billing
  • Research and analyze data to identify trends and create strategies to retain members and increase new member acquisition
  • Oversee marketing initiatives
  • Increase member engagement through proactive communications
  • Be responsive to member inquiries, complaints, and suggestions
  • Maintain member profiles, correspondence, and files
  • Follow safety procedures

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Requirements And Skills:

  • Proven track record of success in membership sales/management in a service-oriented industry
  • Excellent communications skills (written and oral)
  • Maintains a positive attitude at all times and a strong work ethic
  • Ability to professionally represent The Club through personal interactions and phone conversations

At Company Name, we value diversity and inclusion. We are an equal opportunity employer committed to building a team that reflects a wide range of backgrounds, perspectives, and skills. We encourage applications from people of all races, religions, national origins, genders, , , gender expressions, and ages, as well as veterans and individuals with disabilities.