Merchandise Associate Job Description

A merchandise associate is a person employed in retail establishments who engages in customer service, sales, and product research.

Merchandise associates may be hired directly by the store manager, or hired through a temporary staffing agency.

Merchandise associates are most often found at department and discount stores.

They often interact with customers, answering questions, providing information, obtaining product information, and assisting customers in finding merchandise.

Merchandise associates are often cross-trained to perform cashier functions.

Updated on:     
September 15, 2022

Job Brief:

We're looking for a Merchandise Associate to help us keep our store stocked with the latest products and to help our customers find the items they need. The ideal candidate will be organized and detail-oriented, with a strong knowledge of the latest trends in fashion and home décor. If you have a passion for retail and are excited to help us grow our business, we want to hear from you!

Merchandise Associate Duties:

  • Work with store team to implement day to day operations, including developing sales goals, merchandising standards, and inventory control for all departments in the retail store
  • Work with marketing company to develop and execute seasonal campaigns
  • Play an active role in leading and motivating store staff
  • Understand, predict, and plan sales and inventory trends
  • Oversee the receipt, storage, and removal of merchandise

Merchandise Associate Responsibilities:

  • Assume ownership for products assigned, ensuring product availability, pricing, merchandising, and achieving sales goals
  • Maintain high standards of customer service with internal and external customers
  • Respond to customer inquiries and provide product support
  • Prepare weekly sales summaries to present to management
  • Provide feedback to management regarding customer service, product availability, and warehouse productivity

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Requirements And Skills:

  • High school diploma or GED
  • Experience in retail or customer service preferred
  • Basic computer skills
  • Ability to stand, walk, bend, lift, and carry up to 25 lbs.

Company Name is proud to be an Equal Opportunity Employer. We believe that diversity and inclusion are essential to building a successful team. We are committed to creating an inclusive environment for all employees and encourage applications from people of all backgrounds, races, religions, nationalities, genders, and ages.

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