Mystery Shopper Job Description

A mystery shopper is an individual employed by a company to make a purchase at a variety of stores, restaurants, or other venues on behalf of that company.

The mystery shopper makes note of the experience, accuracy of service, and cleanliness of the establishment.

Mystery shoppers are hired by companies to ensure that the service provided by their employees meets or exceeds the standards set for them by that company.

The mystery shopper’s job is to maintain the confidentiality of the shopping experience, maintaining strict honesty during the visit, and interviewing employees who interact with the mystery shopper.

Mystery shopping may allow companies to maintain quality of service and the cleanliness of an establishment.

The data gathered from the mystery shopper

Updated on:     
September 15, 2022

Job Brief:

We're looking for Mystery Shoppers to help us improve our customer service. By becoming a Mystery Shopper, you'll be able to give us feedback on your experience and help us make our customers' experience the best it can be.

Mystery Shopper Duties:

  • Survey customer’s experience at different locations
  • Conduct in-person interviews with customers, gathering data and feedback on their experience
  • Complete specific tasks at different locations
  • Explain findings and suggest improvements
  • Provide feedback to the departments/businesses evaluated

Mystery Shopper Responsibilities:

  • Complete online mystery shopping assignments, visiting stores, restaurants, and other businesses to evaluate operations and customer service
  • Create detailed, accurate reports, verifying that stores adhere to customer service policies, policies for returns/exchanges, and other business requirements
  • Perform other research activities as directed by management, including competitor analysis and customer satisfaction surveys
  • Perform other duties related to mystery shopping as assigned

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Requirements And Skills:

  • Bachelor’s degree or 2+ years experience in the field
  • Ability to effectively read and interpret general ledger
  • Knowledge of Microsoft Excel
  • Proven abilities to:
  • Manage numerous projects simultaneously and adhere to strict deadlines
  • Perform in-depth research
  • Main

At Company Name, we celebrate diversity and are committed to building an inclusive team. We encourage applications from people of all races, religions, national origins, genders, and ages, as well as veterans and individuals with disabilities.

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