Patient Account Representative Job Description

An individual who assists patients in paying their medical bill and answering any questions they may have.

Job Brief:

We’re looking for Patient Account Representatives who are passionate about providing excellent customer service and are excited to work in a fast-paced, team-oriented environment.

Patient Account Representative Duties:

• Assists patients and doctors in understanding health insurance benefits, policies, and procedures
• Presents and discusses offers of insurance coverage, treatment plans, and procedures
• Tracks patient payments, deductibles, and copayments
• Maintains patient medical records
• Prepares financial reports
• Performs other related duties as needed

Patient Account Representative Responsibilities:

• Fill out insurance eligibility forms, collect co-pays and deductibles, verify insurance information, confirms patient information, and assist in scheduling appointments
• Assist patients in understanding account balances, payment options, and financial policies
• Prepare and submit insurance claims for payment
• Handle telephone inquiries regarding payments, balances, policies, and procedures
• Promotes financial education and offers assistance to patients in need
• Assist with posting patient and insurance payments
• Orders patient records, supplies, and equipment
• Responds to internal and external requests and correspondence in a timely manner using professional, courteous, and diplomatic communication
• Performs other duties as needed

Requirements And Skills:

• Bachelor’s degree in business, nursing, or related field
• 1-2 years experience in patient account or medical billing
• Excellent communication and interpersonal skills
• Excellent computer skills and strong working knowledge of medical terminology
• Excellent organizational skills and ability to manage multiple projects simultaneously

Company Name strives to create a workplace that is equally accessible and welcoming to all employees, regardless of race, religion, national origin, gender, sexual orientation, gender identity, or age. We are committed to building a team that reflects the diversity of our community.