Process Associate Job Description

A process associate is a type of associate primarily used by call centers to handle the day-to-day customer interactions.

Process associates usually work in teams, and handle customer support and account inquiries.

Process associates are responsible for answering customer questions on the telephone.

They manage the flow of customer interactions, and work to resolve concerns as quickly as possible.

A process associate is typically the first level of support contact for a customer who calls a company to request information or inquire about a product or service.

Updated on:     
October 7, 2022

Job Brief:

We're looking for a Process Associate who is detail-oriented and has experience working with data. The ideal candidate will be able to work independently and be able to take initiative when needed.

Process Associate Duties:

  • Maintain and uphold the internal standards of the organization
  • Maintain the cleanliness and organization of all company facilities
  • Maintain a desirable customer-service environment
  • Maintain vehicle maintenance records
  • Identify, schedule, and oversee preventative maintenance
  • Maintain supplies inventory
  • Maintain records of material and equipment repairs
  • Maintain records of building occupancy, and occupancy costs
  • Track and initiate necessary legal updates

Process Associate Responsibilities:

  • Direct and coordinate all manufacturing and production operations including planning, scheduling, human resources, purchasing, inventory control, quality management, and customer and vendor relations
  • Keep a watchful eye on production lines, and ensure they are running properly and efficiently at all times
  • Generate and disseminate production forecasts, cost reports, and inventory reports to ensure quality standards are met
  • Develop and maintain production priorities to ensure minimum manufacturing lead times are met
  • Review, track, and report on inventory levels and stock levels
  • Promote and maintain a healthy and safe work environment

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Requirements And Skills:

  • Bachelor's degree or higher in mechanical, chemical, or chemical engineering
  • 2 years industrial experience in process optimization
  • Strong knowledge of process metallurgy
  • Understanding of roller-coaster design and fundamentals
  • Knowledge of process engineering principles, practices and techniques

At [Company Name], we believe that diversity and inclusion are key to success. We are committed to building a team that reflects our values of respect and inclusion for all. We encourage applications from people of all backgrounds, experiences, and perspectives.