Receptionist Job Description

A receptionist is a person or service that answers the telephone, takes messages, receives visitors, and schedules appointments for other people.

Receptionists can also be in charge of managing front office operations, such as filing or faxing.

Receptionists are the first point of contact with your company.

A receptionist’s job is often the first, and often last, impression people will have with your company.

Sometimes, receptionists are the first people customers interact with before deciding whether or not to do business with you.

The receptionist’s duties include greeting guests at the door, answering the phone or transferring calls to the correct department or person, forwarding messages to the appropriate person, and arranging daily tasks.

Updated on:     
September 15, 2022

Job Brief:

We're looking for a Receptionist to provide superior customer service to our clients. The Receptionist will be responsible for answering incoming calls, routing calls to appropriate personnel, and providing general information to callers. The Receptionist will also greet visitors and direct them to the appropriate individual or department. Additional responsibilities for the Receptionist include but are not limited to: handling customer inquiries, processing customer payments, and maintaining office supplies. The ideal candidate for this position will have excellent customer service skills and be able to multitask in a fast-paced environment.

Receptionist Duties:

  • Maintain a professional demeanor when dealing with guests, customers, and other visitors.
  • Remain professional and courteous at all times while helping others.
  • Handle all incoming calls with professionalism and proper etiquette.
  • Organize and maintain records, files, and databases for staff, clients, and vendors.
  • Answer all inquiries, questions, and concerns from visitors.
  • Place orders, schedule meetings, and assist visitors with travel arrangements.
  • Confirm meeting room availability.

Receptionist Responsibilities:

  • Answer phones, schedule appointments, and forward messages between team members or departments.
  • Provide administrative support for team and department events, including creating invitations, booking conference rooms or event space, ordering catering, setting up AV rentals, and setting up purchase orders.
  • Order office supplies, equipment, and furnishings, and maintain stock of office supplies and facilities.
  • Manage projects e-mails and calendar.
  • Deliver first-class customer service to clients, driving repeat business.

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Requirements And Skills:

  • Bachelor’s degree in business, office administration, or related field.
  • Proven experience performing reception duties in a fast-paced office environment.
  • Excellent communication skills; ability to work with a diverse population of people; familiarity with internet and email systems.

[Company Name] is an equal opportunity employer that is committed to building a diverse and inclusive team. We encourage applications from people of all races, religions, national origins, genders, and ages, as well as veterans and individuals.

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