Job Brief

We're looking for a Retention Specialist to help us keep our customers happy and engaged with our product. The right person for this role will be a great communicator and problem-solver who is passionate about providing excellent customer service. If you have experience working in customer support or success, we want to hear from you!

Retention Specialist Duties

  • Act as liaison between employees, management, and HR in order to promote open communication, address concerns, and solve problems
  • Work with employees on issues such as compensation, benefits, and employee relations
  • Provide administrative guidance to others
  • Monitor organizational trends
  • Perform other assigned tasks

Retention Specialist Responsibilities

  • Retain current customers, increase customer satisfaction, decrease attrition, and develop strong referral sources
  • Implement customer retention strategies to ensure long-term client relationships
  • Train and develop staff on retention best practices
  • Create monthly reports to track retention metrics, including client retention rates, client satisfaction, and sales conversion
  • Responsible for keeping track of all customer, internal, and vendor information, including prospect data, sales order information, and demographics
  • Assist in organizing, managing, and updating internal databases; utilize business intelligence software to analyze data
  • Follow up with prospects to generate sales inquiries
  • Identify trends and recommend and implement new retention strategies
  • Work with various teams to generate retention marketing plans
  • Develop and manage new customer activation programs
  • Research market conditions and identify new potential referral sources
  • Oversee implementation of retention programs; advise on new and innovative retention strategies

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Requirements And Skills

  • Bachelor’s degree, 2+ years’ relevant experience, or the equivalent combination of education and experience.
  • Ability to analyze data to identify trends and common themes
  • Strong organizational skills

We at [Company Name] believe that diversity is key to success. We are equal opportunity employers and are committed to building a team that is diverse and inclusive. We strongly encourage applications from people of all races, religions, national origins, genders, and ages, as well as veterans and individuals with disabilities.

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