Salesforce Project Manager Job Description

A Salesforce project manager works with a Salesforce developer and a team to create, test, and deploy custom applications on the Salesforce platform.

A Salesforce project manager must have strong business and communication skills.

They must be able to communicate effectively with team members and stakeholders.

A Salesforce project manager must have excellent planning, organizational, and analytical skills.

They must be able to create a project plan, create detailed project plans, and delegate tasks to team members.

A Salesforce project manager must be able to effectively prioritize tasks, monitor progress, and communicate project status.

They must be able to juggle multiple projects and tasks and have the ability to prioritize tasks.

Updated on:     
September 15, 2022

Job Brief:

We're looking for a Salesforce Project Manager to lead our team in implementing Salesforce for our company. The ideal candidate will have experience in managing Salesforce projects, be able to work with a team of developers, and be able to communicate with stakeholders at all levels.

Salesforce Project Manager Duties:

  • Develop strategic plans for optimized productivity
  • Review and improve organizational effectiveness by developing processes, overseeing employees, establishing a highly motivated work environment, and creating innovative approaches for improvement
  • Uphold standards of excellence and soaring quality
  • Seek out opportunities for expansion and growth by developing new business relationships
  • Provide guidance and feedback to help others strengthen specific knowledge/skill areas
  • Create, organize, and manage projects
  • Implement Salesforce-based content management system
  • Develop and maintain Salesforce database
  • Partner with stakeholders and communicate with senior leadership team

Salesforce Project Manager Responsibilities:

  • Manage Salesforce project implementation and adoption, including testing and training, working closely with the Project Manager, Operations Manager, and other key stakeholders
  • Manage customer-facing requests from both internal and client stakeholders, including standard service requests, SLA and change management requests, and support incident and problem resolution
  • Act as primary point of contact for Salesforce related issues, including initiating and tracking support incidents and calls, leading issue resolution, and escalating complex issues as needed
  • Maintain records of Salesforce usage and performance metrics
  • Prepare reports using Salesforce and related software tools
  • Develop and maintain Salesforce standards for reference by internal team and clients
  • Participate in Salesforce community, including user groups and conference attendance, in collaboration with other team members
  • Develop and document knowledge articles for internal clients
  • Manage project and contract processes
  • Assist with weekly and quarterly team status meetings

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Requirements And Skills:

  • -Bachelor's degree in business administration, engineering, or related field
  • 2+ years project management experience
  • Strong analytical and problem-solving skills
  • Strong results-oriented, with good project management skills
  • Excellent time-management, communication, and problem-solving skills
  • Ability to multitask,

[Company Name] is proud to be an Equal Opportunity Employer. We understand that a diverse and inclusive team is key to success and we encourage applications from people of all races, religions, national origins, genders, and ages, as well as veterans and individuals with disabilities.

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