Service Clerk Job Description

A service clerk is an employee of a business that provides a service to customers.

Service clerks perform daily administrative tasks such as answering telephones, recording transactions, scheduling appointments, and booking travel.

They also handle customer complaints.

Most service clerks work in office settings, but may find themselves working from a mobile location, such as a convention hall.

A high school diploma or GED is required to become a service clerk.

Employers may prefer to hire candidates with postsecondary education.

Those interested in pursuing a career as a service clerk should consider enrolling in a postsecondary program, such as office administration or hospitality management.

Updated on:     
October 7, 2022

Job Brief:

We're looking for a Service Clerk to join our team. The ideal candidate will have excellent customer service skills and be able to work independently. If you are a motivated individual who is looking for a challenging role, then we want to hear from you!

Service Clerk Duties:

  • Provide quality service to customers by accurately processing customer orders and inquiries; responding to questions; maintaining a positive, helpful attitude; identifying and resolving problems with customers; cross-selling products and services; and collecting past due accounts.

Service Clerk Responsibilities:

  • Attention to detail
  • Skilled in the use of office equipment, including everyday office equipment
  • Ability to maintain and organize files
  • Ability to stand for long periods of time
  • Knowledge of basic accounting principles and procedures
  • Knowledge of management and supervisory principles
  • Ability to respond to and resolve customer complaints

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Requirements And Skills:

  • Responsible for answering phone calls and taking incoming calls, conducting follow-ups, handling e-mails, and other administrative tasks
  • Answer inquiries regarding program information, eligibility, and benefits
  • Inquire about potential customer eligibility
  • Accurately process all transactions by accurately entering information into computer databases
  • Maintain the confidentiality of information
  • Responsible for greeting customers, processing payments, posting sales, and processing refunds
  • Provide superior customer service
  • Maintain the cleanliness of all work areas and equipment

Our company is committed to diversity and inclusion in the workplace. We encourage applications from all races, religions, national origins, genders, and ages.