Support Specialist Job Description

A support specialist is a senior-level technical support expert who provides technical support to an organization's customers.

A support specialist may be part of a technical support department, the IT department, or the sales department.

Support specialists provide technical assistance to customers over the phone or via email, with the goal of resolving customer issues.

They also consult with customers to help them troubleshoot software or hardware problems.

Support specialists typically respond to customer inquiries within 24 hours.

Support specialists typically have a bachelor's degree and one to two years of IT experience.

However, some employers prefer candidates with a master’s degree or several years of IT experience.

Updated on:     
September 15, 2022

Job Brief:

We're looking for a Support Specialist who can provide expert help and guidance to our customers. You should be comfortable working with people from all walks of life and be able to provide clear and concise instructions. If you have a passion for customer service and want to join a company that values its employees, then we want to hear from you!

Support Specialist Duties:

  • -Provide required organizational support to management, staff, and vendors
  • -Maintain office systems by designing, implementing, and maintaining office procedures and practices
  • -Maintain office organization by organizing and maintaining the distribution of materials
  • -Establish and maintain procedures for office equipment, maintenance, and expenses
  • -Establish and maintain procedures for personnel policies, selection, training, and development
  • -Maintain office inventory, purchasing, and inventory control
  • -Maintain office records, files, and documents
  • -Prepare and distribute reports, presentations, and correspondence
  • -Maintain general administrative functions
  • -Perform any other related duties as assigned

Support Specialist Responsibilities:

  • Support new business growth by meeting and exceeding customer expectations and continuously improving sales skills
  • Utilize outbound and inbound sales techniques to generate sales leads, identify and close sales opportunities, handle customer inquiries, and ensure customer satisfaction
  • Develop and maintain strong relationships with customers
  • Implement and maintain new processes and systems to improve and automate sales functions
  • Provide timely and accurate information to management, partners, and customers
  • Execute projects within budget and on schedule
  • Other duties assigned

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Requirements And Skills:

  • Bachelor's degree in relevant field
  • 2+ years of experience in a similar role
  • Knowledge of computer operating systems, including PC and MAC platforms
  • Excellent oral and written communication skills
  • Ability to troubleshoot and resolve common computer issues
  • Knowledge of common software applications, including databases and spreadsheets

[Company Name] is committed to being an Equal Opportunity Employer and building a diverse, inclusive team. We encourage applications from all races, religions, nationalities, genders, , and ages. We also value the unique perspectives of veterans and individuals with disabilities.

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