Technical Account Manager Job Description

A technical account manager (TAM) is an individual responsible for developing and building relationships with product application engineers, or product managers, of an organization's customers.

TAMs typically sell specialized products, often complex software applications, with a very large installed base.

They frequently focus on the technical needs of the customer.

TAMs typically work very closely with engineering, quality assurance, and customer support.

Updated on:     
September 15, 2022

Job Brief:

We're looking for a Technical Account Manager who has experience in the software development industry and is familiar with a variety of programming languages. The Technical Account Manager will be responsible for working with our clients to ensure that they are able to successfully use our software products. In addition, the Technical Account Manager will be responsible for providing technical support and training to our clients.

Technical Account Manager Duties:

  • Manage and oversee technical accounts, providing customer service and technical support
  • Obtain customer satisfaction by identifying and troubleshooting problems
  • Contact customers to request feedback about products and services
  • Gather customer and product information
  • Research new technologies and new products
  • Explain technical issues to customers
  • Explain remote access to customers
  • Provide account maintenance
  • Provide 24-hour technical support
  • Work with internal teams to resolve problems
  • Train other team members on technical products
  • Document problems
  • Plan project procedures
  • Identify problems
  • Research problems
  • Provide 24-hour technical support
  • Work with internal teams to resolve problems
  • Train other team members on technical products
  • Document problems
  • Plan project procedures
  • Identify problems
  • Research problems
  • Provide 24-hour technical support
  • Work with internal teams to resolve problems

Technical Account Manager Responsibilities:

  • Maintain client relationships built on trust, reliability, and exceptional technical services
  • Identify, qualify, and onboard new clients
  • Develop and maintain technical relationships with customers
  • Analyze and report on issues and projects and identify trends to determine potential areas for improvement
  • Manage closure and transition responsibilities, including transferring ownership of the process to the customer
  • Prepare and present at client meetings, present and document findings and recommendations, and accurately communicate and document technical issues
  • Research, recommend, and implement solutions to ensure system uptime and availability
  • Conduct final system testing and validation, as well as system installation, configuration, and end-user training
  • Provide technical support, coordination, and issue resolution to customers and vendors
  • Other duties as assigned
  • ~~

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Requirements And Skills:

  • Bachelor’s degree or equivalent work experience
  • 2+ years’ proven experience in an Account/Technical Management role
  • Excellent communication and project management skills
  • Strong customer relationship skills
  • Strong analytical and problem-solving skills
  • Strong negotiating and closing skills
  • Ability to

At Company Name, we believe that diversity and inclusion are key to a successful team. We are committed to building a team that is reflective of a variety of backgrounds, experiences, and perspectives. We encourage applications from people of all races, religions, national origins, genders, , , gender expressions, and ages.

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