Technical Support Engineer Job Description

A Technical Support Engineer (TSE) is the person that customers call when they have a problem, issue, or concern with their computer, desktop, laptop, tablet, TV, or other device.

A Technical Support Engineer has a background in technology, and typically works in the IT department.

They understand the hardware, software, and configuration of a given device.

The Technical Support Engineer provides technical support over the phone or in person, and may be responsible for troubleshooting a customer's computer or device, advising on software upgrades or repairs, or installing or configuring a piece of software.

Depending on the scope of the call

Updated on:     
October 7, 2022

Job Brief:

We're looking for a Technical Support Engineer to provide support for our customers. You will be responsible for troubleshooting issues and ensuring that our customers are satisfied.

Technical Support Engineer Duties:

  • Design and develop software solutions for onsite and operational needs
  • Develop systems and procedures for the operation, maintenance, and administration of software systems
  • Maintain a high level of customer satisfaction
  • Identify problems, resolutions, and opportunities for improvement
  • Provide technical support to employees and clients
  • Ensure that the team members observe and adhere to the company’s policies and procedures
  • Meet project objectives and deadlines
  • Create documentation for new and existing software
  • Update existing software as needed
  • Build diagrams and schematics for software systems
  • Research, evaluate, and implement new technologies to enhance existing software
  • Evaluate hardware and software
  • Provide customer and technical support
  • Implement solutions, train employees, and maintain software systems

Technical Support Engineer Responsibilities:

  • Able to work in a team environment with a wide variety of people
  • Able to set priorities, use good judgment, and make quick decisions
  • Able to multi-task, and handle multiple tasks at once
  • Excellent verbal communication, verbal and written
  • Ability to work independently and

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Requirements And Skills:

  • Understand customer needs and troubleshoot their problems, providing technical support and customer service
  • Develop, maintain, and document technical information, procedures, and standards for software and hardware, and perform testing, installation, and customer training
  • Analyze, troubleshoot, and repair engineering problems
  • Train new employees and contractors
  • Manage customer accounts
  • Assist in company marketing
  • Perform special projects as assigned

At Company Name, we're committed to building a diverse and inclusive team. We encourage applications from people of all races, religions, national origins, genders, and ages, as well as veterans and individuals with disabilities.