Telecaller Job Description

A telecaller is someone who calls potential customers, businesses, or leads and sells them products or gathers information.

Telecallers use a variety of methods including cold calling, answering service, and specialty call centers to contact potential leads in their area.

Updated on:     
October 7, 2022

Job Brief:

We're looking for a Telecaller who is passionate about customer service and enjoys working in a fast-paced environment. The Telecaller will be responsible for making outbound calls to customers, answering inbound calls from customers, and providing excellent customer service.

Telecaller Duties:

  • Identify, qualify, and refer potential clients to appropriate sales representatives for sales opportunities or to appropriate departments for information about products or services
  • Input customer information into computer and verbally relay information to sales representatives regarding customer sales opportunities
  • Record customer contacts, sales information, and other information about products and services
  • Communicate with sales representatives regarding customer calls

Telecaller Responsibilities:

  • Take inbound, outbound, and blended calls, answer questions, and document activities in the CRM
  • Make outbound calls to prospects and clients
  • Assist with sales activities, documenting leads, and managing databases
  • Gather and document sales data, such as meetings and appointments, in CRM, including details of visitors and customers
  • Prepare and execute proposals and presentations using PowerPoint and Microsoft Word
  • Analyze, report, and communicate sales trends, customer patterns, and competitor activity
  • Perform other duties as assigned

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Requirements And Skills:

  • Bachelor’s degree required
  • 2+ years experience in call center environment and 1+ year experience in a sales environment
  • Strong business telephone and customer service skills
  • Excellent organizational skills to meet incoming call volume
  • Proven ability to meet and exceed client/customer expectations

At Company Name, we are an equal opportunity employer and are committed to building a diverse and inclusive team. We encourage applications from people of all races, religions, national origins, genders, , , gender expressions, and ages. We also encourage applications from veterans and individuals with disabilities.