Telesales Executive Job Description

A telesales executive is a position in sales that focuses on making cold calls.

The telesales executive will make phone calls to customers and attempt to persuade them to purchase goods or services.

Job Brief:

We’re looking for a Telesales Executive who is passionate about sales and customer service. The ideal candidate will have experience in a fast-paced environment and will be able to work independently and as part of a team. If you are a self-starter with a positive attitude, we want to hear from you!

Telesales Executive Duties:

• Ensure customers are provided timely responses to their inquiries and requests for information
• Identify, develop, and maintain relationships with potential customers
• Provide excellent customer service by addressing customer inquiries and complaints in a timely and courteous manner
• Establish and maintain high standards of customer satisfaction
• Maintain knowledge of product, pricing, and services
• Provide appropriate feedback to others regarding any inefficiencies or areas for improvement
• Ensure regular contact with the Sales Director and management team
• Establish and maintain relationships with other departments (such as marketing and customer service)
• Maintain professionalism with clients at all times
• Continue to build customer relationships and stay abreast of customer preferences and needs
• Understand customers’ concerns, complaints, and problems and respond accordingly
• Seek training as needed to advance job position
• Perform other related duties as assigned

Telesales Executive Responsibilities:

• Provide inbound sales support including email, phone, and chat, and sell products and subscriptions to new and existing customers
• Research customers’ business needs to find appropriate solutions using knowledge of products, services, and pricing
• Implement outbound calling campaigns or directly contact prospective customers, qualifying them to determine the best solution and closing the sale
• Develop relationships with clients through the sales process
• Provide excellent customer service by addressing customers’ needs through call handling, troubleshooting, and follow up
• Contact customers to inform about product upgrades and enhancements
• Generate sales leads through prospecting and referrals
• Develop and maintain effective working relationships with customers, vendors, and coworkers

Requirements And Skills:

• Bachelor’s degree or equivalent
• 2+ years of proven experience selling B2B solutions
• Strong ability in relationship building and establishing communication lines with key individuals
• Proven ability to establish and maintain customer trust
• Excellent presentation, communication, and negotiation skills

Company Name strives to be an Equal Opportunity Employer. We want to build a diverse and inclusive team. We encourage applications from people of all races, religions, national origins, genders, and ages, as well as veterans and individuals.