Telesales Manager Job Description

telesales manager job description includes a detailed overview of the key requirements, duties, responsibilities, and skills for this role.

Last update : July 14, 2023

Telesales Manager Job Description

A telesales manager manages a telesales department, which is a group of telemarketers responsible for making sales calls on customers for a product or service.

Telesales managers hire and train telesales representatives and answer customer complaints.

They work in a variety of industries including telecommunications, insurance, healthcare, automotive, and apparel.

Job Brief:

We’re looking for a Telesales Manager who can help us increase sales and grow our business. The ideal candidate will have experience in sales management and be able to motivate and lead a team of salespeople. If you’re a results-driven individual with a proven track record in sales, we want to hear from you!

Telesales Manager Duties:

  • Maintain and improve overall image
  • Maintain and improve overall image
  • Assist in development of sales department’s strategic plan
  • Develop and maintain relationships with customers
  • Build and motivate sales department
  • Define and ensure high performance standards
  • Provide feedback on sales activities, participate in ongoing sales training
  • Ensure proper training is in place
  • Coordinate daily sales activities
  • Develop, maintain, and deliver sales forecasts
  • Implement commercial proposals
  • Develop and oversee sales action plans

Telesales Manager Responsibilities:

  • Oversee and manage both quality and volume of new customer acquisition
  • Coordinate daily workflow for a team of direct sales representatives
  • Design and implement strategies and tactics to maximize conversion and revenue growth
  • Develop and manage all outbound and inbound sales efforts
  • Develop and lead a team to achieve goals

Requirements And Skills:

  • Bachelor’s degree or equivalent work experience, preferably in insurance, sales, marketing
  • 2+ years of experience in a sales role with prospecting experience
  • Experience in cold calling, warm calling and initiating business
  • Excellent communication and presentation skills
  • Highly organized and detail-oriented

Company Name is proud to be an Equal Opportunity Employer. We believe that building a diverse and inclusive team is essential to success. We encourage applications from people of all races, religions, national origins, genders, and ages, as well as veterans and individuals with disabilities.

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