Ticket Booth Supervisor Job Description

The ticket booth supervisor is typically the first person customers encounter when they visit the amusement park.

These individuals are responsible for greeting customers as they enter and directing them to the appropriate lines.

Ticket booth supervisors are also responsible for issuing the tickets or passes to riders or the guests’ party.

The ticket booth supervisor helps entertain guests while waiting their turn to ride and responds to customer inquiries.

Ticket booth supervisors are also known as ticket takers or ticket sellers.

Updated on:     
September 15, 2022

Job Brief:

We're looking for Ticket Booth Supervisor to help with the overall organization of the ticket booth. This person will be responsible for training new staff, maintaining the cleanliness of the booth, and ensuring that customer service is always a top priority. The ideal candidate will have strong leadership qualities and be able to work well under pressure. If you think you have what it takes to be a Ticket Booth Supervisor, then we want to hear from you!

Ticket Booth Supervisor Duties:

  • Supervise and oversee ticket office operations including ticketing, concessions, souvenir sales, and donations
  • Maintain accurate and efficient cash-handling processes
  • Maintain safety, cleaning, and sanitation standards in all events
  • Implement and train all employees in all areas of the ticket office
  • Monitor and report daily ticket sales
  • Confirm that ticket sales, concessions, souvenir sales, and donations are in compliance with established policies and procedures
  • Ensure effective interdepartmental communication
  • Ensure compliance with all rules and regulations
  • Maintain security of ticket sales, concessions, souvenir sales, and donations
  • Regularly monitor and assist in the screening of all guests entering the stadium
  • Keep accurate records and reports

Ticket Booth Supervisor Responsibilities:

  • Monitor guest experiences to ensure they are being addressed in a timely manner
  • Maintain a positive, professional attitude throughout the shift
  • Enforce all rules, regulations, and procedures, and work in conjunction with the management team
  • Arrange for guest refunds, exchanges, and rentals
  • Maintain daily reports of sales, expenses, and collection metrics
  • Maintain a positive relationship with other team members and guests
  • Meet all guest service standards and demonstrate ACLU Spirit of Volunteerism

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Requirements And Skills:

  • Bachelor’s degree in hospitality or related field
  • 2+ years experience working in a casino environment as ticket booth supervisor or front-desk supervisor
  • Proven leadership ability
  • Excellent communication skills
  • Strong people skills
  • Knowledge of casino operations a plus
  • ~

Company Name does not discriminate on the basis of race, religion, national origin, gender, sexual orientation, gender identity, gender expression, or age. We are committed to building a diverse and inclusive team.

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