Truck Dispatcher Job Description

A truck dispatcher is responsible for planning the routes, dispatching, and tracking the trucks used for the transportation of goods.

Some dispatchers may have additional responsibilities of fleet management, inventory management, or customer service as well.

The truck dispatcher is responsible for planning the routes used by the drivers to deliver their cargoes.

They will schedule the hours the trucks are on the road, the number of stops, and the routes taken.

They will assign drivers to the routes and oversee their dispatch.

Dispatchers may also decide to dispatch drivers to different locations, which will increase the utilization of their fleet.

The truck dispatcher is responsible for tracking the trucks to ensure that

Updated on:     
October 17, 2022

Job Brief:

We're looking for a Truck Dispatcher who can help us coordinate our trucking operations and keep our drivers on schedule. If you have experience in this field, we'd love to hear from you!

Truck Dispatcher Duties:

  • Serve as liaison between customers, drivers, and vendors
  • Process orders, coordinate freight shipments
  • Maintain communication between both customers and shipping companies
  • Provide customer support via phone, email, and live chat
  • Ensure loads are completed on time and accurately
  • Maintain daily logs, service reports, and driver performance reports
  • Liaise between drivers, receiving departments, and vendors
  • Maintain strict compliance with all DOT regulations

Truck Dispatcher Responsibilities:

  • Direct and manage all aspects of operations including hiring and training, scheduling, dispatching, and invoicing
  • Train new hires in truck maintenance and safety
  • Keep accurate and detailed records of time, vehicle service history, and miles for all trucks
  • Maintain and update fleet and service records
  • Ensure accurate billing, invoicing, and coordination of freight delivery
  • Assist management in developing, enhancing, and implementing policies and procedures
  • Assist in the evaluation of new products and services, and in developing and implementing improvements
  • Perform other related duties as assigned

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Requirements And Skills:

  • Bachelor’s degree in transportation, logistics, business, or related field
  • 2+ years’ experience as a dispatcher (minimum)
  • Knowledge of trucking industry, including dispatch procedures, regulations, standards, and practices
  • Excellent organizational and analytical abilities

"At Company Name, we believe that diversity and inclusion are critical to our success as a business. We are committed to building a team that reflects our diverse customer base and the communities we serve. We encourage applications from people of all races, religions, national origins, genders, and ages, as well as veterans and individuals with disabilities."