Collection Associate Job Description

collection associate job description includes a detailed overview of the key requirements, duties, responsibilities, and skills for this role.

Last update : July 14, 2023

Collection Associate Job Description

Collection associates are employees who work for collection agencies.

The duties of a collection associate are to telephone delinquent debtors to resolve outstanding debts.

A collection associate’s duties may include the following:

Contacting debtors by telephone to resolve outstanding invoices.

Collecting overdue payments from debtors.

Assisting debtors in determining the amount of their outstanding balances.

Making payments on behalf of debtors.

Sending letters and notices to debtors to inform them of overdue balances.

Assisting debtors in setting up payment plan arrangements.

Explaining to clients how bankruptcy affects their liabilities

Job Brief:

We’re looking for a Collection Associate who is responsible for maintaining the security of the collection and providing excellent customer service. The Collection Associate will also be responsible for processing and cataloging items in the collection.

Collection Associate Duties

-Complete all collection work in a timely and professionally manner

-Meet and exceed all company objectives

-Ensure methodological approach is used: all requests are followed up on and resolved

-Ensure all collection work is completed according to company policies and procedures

-Ensure all documentation, forms are completed according to company policies and procedures

-Ensure all collection work is completed accurately

-Ensure all work is completed on time and within budget

-Ensure all work is completed in compliance with all applicable laws, rules and regulations

-Ensure all work is completed according to company policies and procedures

-Ensure timely completion and submission of all reports to enable management to evaluate work performance

-Perform other related duties as assigned

Collection Associate Responsibilities

-Process inbound phone calls and customer payments, including credit verification’s, and process authorizations to send customers notification letters regarding payments or account status

-Answer any questions customers may have, and escalate requests to appropriate personnel

-Investigate and resolve customer complaints regarding past due accounts

-Establish and maintain positive relationships with customers

-Communicate with customers, using proper etiquette and skills in written and verbal communication

-Perform other job duties as assigned

Requirements and Skills

-Bachelor’s degree preferred

2+ years in collections, customer service, or a related field

-Experience working with delinquent accounts

-Strong customer service skills and ability to communicate effectively with a diverse client base

-Ability to work in a team setting

-Strong analytical and problem-solving skills

[Company Name] embraces diversity and is an equal opportunity employer. We’re committed to building a team that is inclusive of people of all races, religions, national origins, genders,  , and ages. We encourage applications from veterans and individuals with a wide range of backgrounds and experiences.

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